was the product noted as a poser pro pack item? i have a couple that are poser pro pack things but are useable in poser 4, theres just no rsr thumbnails. adding the item to the scene in poser 4 and then adding it back to the libarary creates a thumb nail and most poser 4 people who buy poser pro pack items don't seem to mind that, that might be why that passed ;) just a thought. there is a lashes.jpg that came with one of the vicki packages, i forget which one though (there's serval mapped addons for the first vicki). That may be why the lashes.jpg thing doesn't always show as a problem, the tester having this file from a previous purchase. just another thought. Alot of the older poser files have hard coded paths, i've noticed that myself, some of the merchants don't even come to rosity any more. if bump maps are refrenced as jpg's then its a Poser Pro Pack item, and should of been noted as so. ;) The problem for someone using pro pack, its not the easiest thing to be able to install pro pack seprate from poser 4, so they can test it for both, it is possible, but isn't a easy task, and it does also lead to alot of duplicate files. Alot of merchants don't like having two copies of poser on there system because of that, which makes it so there making the item poser pro pack specific. Just some thoughts ;) not trying to say anythin' good or bad bout any of this just thoughts. A Merchant could do like i did with my most recent pack, the armor of ancients, and include a zip file in there that contains poser 4 files they can unzip over the top of the poser pro pack items.