I've only had one problem, but not with downloading. I tried to order the Charger Tack, which says $1.99 in the Platinum Club, but when I put it in my basket, it gives me the 30% discount instead of the $1.99 club price. I've already e-mailed Reba about it, but I won't hear any response until probably after the holiday weekend, which would be Tuesday. I think I was overcharged on one other Platinum Cllub purchase in the Platinum Club too, but I don't know for sure which it was. Melanie