Melanie Not to worry. Just call them or e-mail them and their customer service will work it out with you. I have learned to request a confirmation in print or e-mail for those occasional mistakes everyone makes when filling orders. The bigger the order the more apt they are of making mistakes. I have encountered some there but always fixed immediately. With regards to the dial-up and ordering on-line issue I have a slow line feed and downloading even their weelky freebie gets worse and worse as the connections get busier and as the sites get more complex. I too have vied for the cd burn. It is worth it and having a clean cd archive of all the stuff I can track my stuff easier in the event of a harddrive tragedy. I accumulate all the stuff I want and get a big order written to make the burn and mail worthwhile.