I set my mom up on MSN, im glad i desided to opt out there MSN-8 program frontend. Hey I was informed that you can use the IE Explorer after you get logged in threw the MSN-8 software, have you tried downloading from that rather then the MSN-8 program? Local guy here at one of our computer stores informed me about that. I don't know if that would help you by-pass there filedownload manager. Thats one main reason I quit using download managers, they were nice for one thing, getting files from sites that took forever to download on 56k, but when it came to issues like this it really screwed things up :( if it was one of my products i'd just set it up on my server so you could download it quick like. You might try contacting the Merchant and asking them if they could do that for you. I'd really hate to see you stop buying stuff because of this bad experience. I know if Clint was online he'd be trying to get you a workable solution quickly.