I ordered mimic from them, paid like $5 for ups they sent it first class for 83 cents, and pocketed the difference in shipping charges. It came in a plastic little 5 cent case with mimic written on the disc and no manual. Furthermore they put it on sale 30% off for customer appreciation week 5 days later and I have yet to hear back on a refund of 30% off. Interestingly ironic is the 30% off is specifically called "customer appreciation week". For these reasons alone I'm certain their new program that they are developing to compete with poser will do financially well. Everyone that orders it can overpay for shipping, it won't come in a box, and the manual will be a xeroxed page saying turn on computer put in disc. Seriously if you are going to run a business do it right or step aside and proceed to get rolled over.