Forum: MarketPlace Customers


Subject: Quality Control in the Marketplace?

silverstar opened this issue on Nov 22, 2002 ยท 54 posts


silverstar posted Fri, 22 November 2002 at 10:38 PM

Okay. Above are side by side renders from the zip I downloaded with my pirchase YESTERDAY and the zip I downloaded TODAY after being told that I was wrong in my complaint. I have made an error in the image above by not switching something out. There is now no seam between neck and head with the "new" zip. My problem here now is that when I raised a complaint I was told that I was imagining it (basically) and that it was my problem, and then somewhere behind the scenes files were swapped (the contents of the 2 zips for this texture I have contain totally different time/date stamp information). Why is it that someone didn't just apologize to me, say there had been an error with the files placed for download (or whatever) and then told me the correct files were now available? Will they tell the rest of the purchasers of this item? Now I'm not only upset that I bought something that wasn't what it apparently should have been, but I am upset about the "customer service" I received. Actually, I'm horrified by it... but that's a separate issue I suppose. So, those of you who have contacted me about this texture, be sure to go to your PURCHASES and download it again as the files seem to have changed dramatically since yesterday.