Forum: MarketPlace Customers


Subject: Quality Control in the Marketplace?

silverstar opened this issue on Nov 22, 2002 ยท 54 posts


AprilYSH posted Fri, 22 November 2002 at 10:56 PM

hmm, that's strange, you seem to have got a low definition file now than the one you bought, even though now you have no seams. to update zips an admin (JeffH usually) has to be involved. you say you downloaded the seamed one yesterday and the flat unseamed one you got today? so the update happened overnight? with all due respect Jeff, the tone you had there is that silverstar was at fault with the download and/or usage but that's obviously not the case as the vendor updated the zip - and probably with your knowledge. "Now I'm not only upset that I bought something that wasn't what it apparently should have been, but I am upset about the "customer service" I received." see this isn't good for any of us. buyers or sellers :/ the better way to handle it is just let silverstar know she was correct! and the vendor fixed it, and then remind silverstar that product problems should be sent directly to the vendor for quicker handling, and to post in the store contact forum, not the poser forum. smile ;)

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