I'm going to say one last thing here and then I am going to walk away. It was my mistake to let JeffH get involved in this. He clearly has no customer service skills and is not very polite to boot. The moment I contacted the vendor I received a professional and kind note and an offer to remedy the situation in any way that would be suitable for me. THAT is customer service! The staff of this site might not have the skills, but it's clear that the vendors do. :)