silverstar, I never thought you were "out to get" anyone. I thought you were miffed ( understandably so ) that the quality wasn't what you expected. you may have taken a wrong turn in how you chose to express your concerns, but that's past now. if Exotica had not come in and stated that (s)he was the merchant, I would never have known which merchant. I do agree that the RMP testers fell down on the job in this case, but in that sense, this thread does the comunity as a whole a service, it brought the issue into the light of day ( so to speak ) which can only help improve the situation in the future. by the last, your public thread is actually a good thing, not something to be upset about. ( grin) hey it proves that the Merchants are human too, and make mistakes on occasion. also that most of them will do what is needed to satisfy the customer. ( been bad, reading over Stormrage's shoulder about this issue ) and most ( if not all ) merchants would have responed exactly the same way Exotica did. taught us all to contact the merchant if we have a problem. ~l~