Not to flame you RNKarenER, but the maker told you to come here!?! For CUSTOMER support? We help out yes, but to shift their responsibility for basic customer support is not the purpose of this forum. I don't have the jewels (and probably never will), but are these smart props? I assume they're loading but not attaching to the character correctly. It could be they were smart propped to a different character than the one you're using. (It should mention it in the readme.) You might also make sure you've selected the character before applying it.