I can't speak from any experience except my own. I have contacted the moderators about situations where I felt they could help and they have. If someone is crying for help on the forum and hoping someone stumples upon their message in a thread, then it's not going work as well. It's the difference between dialing 911 and yelling out your window. Both may get you help. Both may get the police to your door. One may be a little faster. And frankly, if you want any more of my opinion, if a troll is attacking someone, where is everyone else on the forum? If the other members posted messages indicating their disapproval of such activity, it would go a long way to curtailing it. I've seen a couple of brave souls deflect the attention of a troll off on to themselves when it seems as if a troll gang is piling up on one individual. If flames are being posted on the forum, we each have the ability to contact administrators and have a halt put to them...and that has been done. I've seen more than one thread snipped because the debate became personal. The difference with the situation with Ziggy is that the messages were done off the forum so only Ziggy could call for help. Instead, for whatever reason, Ziggy chose to step away. I respect the choice even if it is not the one I would have made. I disapprove of the behavior of the attacker. It's that simple. It's that hard.