We couldn't find any threads matching the specified search criteria.
45 comments found!
KristiS posted at 11:39PM Fri, 14 April 2017 - #4302610
Raindroptheelf posted at 3:12PM Fri, 14 April 2017 - #4302508
MattGreenfield posted at 3:59AM Fri, 14 April 2017 - #4302481
I just found out that this morning that my card was hacked, most likely as a result of the last breech. $2,200.00 in charges made in the U.K. before we caught it.
This is also the second time the card I use at Rendo has been hacked in 6 months, so I'm seriously going to have to consider how, if I ever want to spend money at Renderosity again, how to do it safely.
Matt I am so sorry to hear this. I can honestly say, for now, for me , the best option was to add my card to my paypal account. But as I said before, I still worry to shop here and I think this will not go away. I never got a mail or anthting reg. those security breaches that occured and that also does not help to have trust.
I am so mad at all this, those hackers get to our account info also which includes our shipping address and all the rest of it.
Now that this happened to you this morning , or you found out this morning shows that quote :* We have taken all the steps we can to be sure Renderosity is as secure as an online store can possibly be.* it has not worked and the shop is still not save.
Hi Petra -
We did indeed send out communications to all customers who made a purchase during the short amount of time there was a possible breach.
I urge you to check the email address you have on file with us to be sure you receive all communications. If your information is correct and you did not get a communication, it was because you were not included in the possible breach so therefor you were not affected and the hack to your card happened elsewhere.
We have done this the last 2 times there was a potential breach.
We emailed all those who potentially were affected and took a lot of extra measures to ensure our customer's security. There is someone here in this thread who's card was hacked and they stated they ONLY used that card at Daz. I know it is easy for those to point the fingers in our direction because it has happened twice now however, my credit card recently got hacked and I never used it here. So did another co-worker's.
I am very sorry this has happened and we are doing everything in our power to try and be as secure as a business can be. We did look into it as soon as it was reported and took action.
We care about all of our customers, members, and vendors very much and will do whatever we can to keep them happy.
Warmest Regards,
Hello Kristi
It is not true that everyone who was included in the breech did get a warning email, i was included in the breech creditcardcompany gave me a warning data was stolen from renderosity (not another website). I contacted renderosity about the warning and after that i got an email not before so that was to late. This also worries me.
Thread: Low security at Renderosity? | Forum: MarketPlace Customers
Raindroptheelf posted at 7:20PM Fri, 14 April 2017 - #4302478
KristiS posted at 9:58PM Thu, 13 April 2017 - #4302220
Hello,
We are very sorry this is happening to you.
We have taken all the steps we can to be sure Renderosity is as secure as an online store can possibly be.
I suggest completely cancelling the card and getting a new one since it seems someone has gotten ahold of your information.
Thank you for being a valued member of Renderosity and wish you a wonderful week,
I am sorry but the steps you have takine to have a secure store are not good enough. It happend 2 x to me and I am lucky that the bank has put the money that was taken , back in to my account. Right now we have filed a disupute because they got hold of my address, phone number and they set up a monthly subscription apparently with my authorization. So we have to deal with that too. This is not acceptable and I would urge anyone who reads this to use paypal to make purchases here. I added my card to my paypal account and still I do not dare shopping here.
I would suggest you deal with your customers security first before page design and adding tons of adverts. Petra
I'm with you on that !!!
Thread: Low security at Renderosity? | Forum: MarketPlace Customers
Raindroptheelf posted at 7:10PM Fri, 14 April 2017 - #4302508
MattGreenfield posted at 3:59AM Fri, 14 April 2017 - #4302481
I just found out that this morning that my card was hacked, most likely as a result of the last breech. $2,200.00 in charges made in the U.K. before we caught it.
This is also the second time the card I use at Rendo has been hacked in 6 months, so I'm seriously going to have to consider how, if I ever want to spend money at Renderosity again, how to do it safely.
Matt I am so sorry to hear this. I can honestly say, for now, for me , the best option was to add my card to my paypal account. But as I said before, I still worry to shop here and I think this will not go away. I never got a mail or anthting reg. those security breaches that occured and that also does not help to have trust.
I am so mad at all this, those hackers get to our account info also which includes our shipping address and all the rest of it.
Now that this happened to you this morning , or you found out this morning shows that quote :* We have taken all the steps we can to be sure Renderosity is as secure as an online store can possibly be.* it has not worked and the shop is still not save.
I,m sorry for you this has happend, hope you don't have to pay. Renderosity keeps telling there customers that there are no more problems but thats not true. It keeps happening over and over again, i won't purchase here anymore. Very dissapointed because i had a big wishlist but they don't seem to care about safety for there customers. My family shop all over the world and they never had there cards blocked. Don't understand that renderosity is not working with a good specialist to get this problem solved. This is costing the vendors and renderosity income to.
Thread: Checkout Trojan? | Forum: MarketPlace Customers
You better believe your virusscanner, i had card blocked twice. And is happening again and again.
Thread: Checkout Trojan? | Forum: MarketPlace Customers
I must say i'm very confused that renderosity is not giving any feedback here, i think more people have the same problems. Not everybody reads the forum, so we don't no how many customers stop purchasing here. Renderosity is not beeing customerfriendly at all. To me it looks as if they don't care, sorry for the vendors who are missing money now.
Thread: Checkout Trojan? | Forum: MarketPlace Customers
hornet3d posted at 5:14PM Wed, 12 April 2017 - #4302330
I really don't understand how any company can reach the point that customer's dread placing an order because they feel they cannot trust the order process. I use my cards on line almost every day and have done for years. Within the last four years the only card that have been defrauded are the ones that have been used here and I am now on my fifth card. Two of the frauds were due to Rendo because they admitted it. the other two occasions the card was only used here an at Daz3d. Other cards that were used at Daz3d were not affected so that leaves a very strong suspicion in my mind as to where the other breaches occured even though I cannot prove it.
As to whether the people, here care my personal view is that they do, or at least the ones who respond in the forums, higher up they seem incapable, or unwilling, of trying to understand just how difficult this is for their customers. This view is a personal one based upon a long history here and even now the Prime crisis of so long ago, where the 'powers that be' happily threw the vendors under a bus, is fresh in my mind.
This all bodes badly for Rendo but the sad fact is that the people that do care are the ones that will suffer while the uncaring an incompetents will just walk away and play else where. That bothers me but sadly not enough for me to continue shopping here.
I'm with you on this, i'm wondering if vendors know about the safetyproblems, my wishlist here is very big but i won't purchase at the moment. I don't want to get in big trouble for a hobby.
Thread: Low security at Renderosity? | Forum: MarketPlace Customers
Miss B posted at 4:50PM Wed, 12 April 2017 - #4302272
I had 2 instances during the last 6 months of 2016 where I had to get a new credit card each time because of hacking on this site.
Since December I have been using my PayPal account to make my purchases here, and since deciding to do that, I have not had any additional problems with my credit card. If you folks have a PayPal account, it would be a good idea to put a certain amount of money in your account, depending on your budget of course, and when it gets used up, add more money. I'm finding it the only way I can continue shopping here without having to deal with hackers.
Maybee its safer with PayPal but hackers can still get all your information. Its not a nice idea. Also i feel that Renderosity has to do more about its safety, i don't have the feeling they are taking this problem serious. Its happening over and over again. My children and other family shop all over the world and they have never changed there card.
Have a nice day
Thread: Checkout Trojan? | Forum: MarketPlace Customers
consumer573 posted at 4:39PM Wed, 12 April 2017 - #4302286
I am trying to make purchases here using debit gift cards, even though there is a hefty premium to do so. And since being burned I am trying to use a whole gift card at once leaving nothing remaining on it so if it is hacked after a renderosity purchase there is nothing left for a hacker to get. But Renderosity's gift card system is soooo primitive. you can only buy in fixed amounts that the company decides ahead of time. And you can't combine them so you have the same problem as a debit card when things get to near zero. The only way to get around this is to have store credit, which is like goldd the way they have it set up. Unlike a giftcard, which when you enter a code at check out you can't specify an amount - it just drains the card for the whole purchase - with store credit you can manage how much to take.
So I've been trying to buy store credit here. Guess what? The response is that they don't accept any of the methods I've been having problems with and am worried about being hacked.. Apparently I can only buy store credit with "a check, money order, or cashier’s check sent to the office." Tongue in cheek I said I'd be better just buying some random vendor's product and returning it. But that's not a way I feel would be fair.
I feel that If Rendderosity put half the amount of effort into their back office that they have in to social media, and (for me) really really bad vertical display layout, maybe I wouldn't be so afraid of buying something here.
I've never had so much trouble trying to get a company with good products to take my money.
Except maybe Sears.
What you're hearing from me is frustration. There's a couple of sales on with things I want and to make it worthwhile I feel I need some more store credit which, catch 22, would not be available before the sales are over, the way they're asking me to do it. But that's only because I've actually been making a few purcahses and have been using the store credit. And I don't get the sense that the company feels it is a real problem since the big issue is I'm genuinely afraid to use my credit card here anymore or anything with my personal information attached to it.
That's it.
Thanks for listening. Have a nice day.
Thanks for your story, i'm as frustrated as you are. I don't want to purchase anymore because i don't want to get into trouble for a hobby. I'm very dissapointed that Renderosity does not take this problem serious.
Have a nice day to.
Thread: Low security at Renderosity? | Forum: MarketPlace Customers
nujazz posted at 1:42AM Wed, 12 April 2017 - #4302252
@l.croft
Developer here. Perhaps I can provide some clarification. When exactly did you make those purchases on Renderosity with that card?
Order #: 112993823 · Purchased on Mar 11, 2017 93.28 USD Order #: 112969055 · Purchased on Jan 15, 2017 23.50 USD My son Always payes for me with his creditcard. After the purchase in Januari he had to get a new creditcard because someone was trying to bye things with the card. In march he got a message from his creditcardcompany that data was stolen from Renderosity (not another website) so his card got blocked again. In the forum i saw that more people have this problem and they only use there card here and daz. Now i see that it has happend again, I'm very dissapointed because i like doing this , however i don't want to get in trouble for a hobby.

Thread: Checkout Trojan? | Forum: MarketPlace Customers
MattGreenfield posted at 1:11AM Wed, 12 April 2017 - #4301189
I received an e-mail today from Rendo informing me that there was a " potential compromise to the store check-out process" between March 9 and March 12th, so I wouldn't be surprised if there was another they haven't caught yet. :(
Safety is still not okay (see link) https://www.renderosity.com/mod/forumpro/?thread_id=2912125
Thread: Checkout Trojan? | Forum: MarketPlace Customers
Hoppitty posted at 1:09AM Wed, 12 April 2017 - #4299270
It seems to do it regardless of the ad. Just tried a bunch of times and got a different ad each time, and my AV still got triggered. :P
This only happens on the page immediately after clicking "Proceed to Checkout" in my cart, where you enter name/address/etc. It doesn't happen on the page after, where you enter coupon code, payment info, etc.
Safety is still not okay see below. https://www.renderosity.com/mod/forumpro/?thread_id=2912125
Thread: Apparently you no longer accept visa or mastercard? Only the weird ones? | Forum: MarketPlace Customers
consumer573 posted at 12:52AM Wed, 12 April 2017 - #4301687
mazal50 posted at 3:15PM Wed, 05 April 2017 - #4301202
hornet3d posted at 11:10PM Sat, 01 April 2017 - #4301191
mazal50 posted at 8:44PM Sat, 01 April 2017 - #4301181
Have the same problem, got a warning from the creditcard company , that data was stolen from renderosity. I'm afraid to buy things now. I was wondering why i didn't get a warning from renderosity, now i see that many people have problems with the safety of renderosity i wouldt like to know what they are doing about it.
As I said in a previous submission, I can't be sure where the process went wrong. I do know that a few years back one fraud down to Renderosity because they made a public statement that it was some weeks after the event. The double charging recently was also from orders at Renderosity which I think was blamed on Paypal which they use even if you are using a credit card. In another thread here there appears to be an admission that there could have been a breach in the checkout process during a few days in March.
What I can be totally sure on is that I am extremely reluctant to spend any money here and have decided not to buy a number of items rather than risk my card yet again. There are only about two vendors left here who I will buy from no matter what so when they go so will I. I do not like Paypal (long story and long ago, but once bitten twice shy). So at the moment I am looking at setting up a PrePaid debt card for these rare purchases, on the basis I can only be defrauded on what I have on the card as there is no overdraft or credit facility. Has to be better than the $9000+ dollars that has been defrauded on my card in the last year or so. Happily I did not have to pay it but we all do at the end of the day and it is a real hassle every time it happens.
The idea for a prepaid card sounds good to me. I'm really dissapointed about al this because i'm really afraid to order something and i like doing this (yest as a hobby).
The problem that I've found with Pre-paid debit cards here at Renderosity is that they can be declined without explanation (other than a code which means nothing to the average user) and still the company puts a hold on them. If you think you mis-typed, the hold goes on a second time, third time, etc. In theory the hold is released in three days to a week or so, but there is no transparency and it's a death knell if your whole purpose was to buy something on sale at Renderosity, as I wish to do today. Holds are supposed to be for credit cards, not debit cards, and yet it happens anyway by whomever is doing their transactions. And so far it seems there is nothing the staff can do except initially deny a problem exists and then later apologize for my loss. To my knowledge they have never offered anyone a reimbursement, and the time I helped by turning over all my debit card information including access codes they never even said thank you for my assistance. Some sort of appreciation would have been nice.
In the meantime hackers can race to your card and drain it as soon as the hold is released. So far I've never had this happen anywhere else.
What's the saying? Fool me once, shame on you. Fool me twice, shame on me?
I'm inclined to try and make one more purchase today doing so with a debit card I will put money towards
New thread has bin opened, about safety again. https://www.renderosity.com/mod/forumpro/?thread_id=2912125
Thread: Apparently you no longer accept visa or mastercard? Only the weird ones? | Forum: MarketPlace Customers
Mendoman posted at 12:50AM Wed, 12 April 2017 - #4301711
I have to agree with others, that I'm very afraid to do any kind of shopping here anymore. My CC information has been stolen twice in the last 4 months, and both times Renderosity has been a strong suspect. Other places where I've been using my card is netflix and steam, and I have quite a lot more faith on those companies currently. I'm afraid I have to stop all my shopping here until Renderosity takes security seriously.
New thread has opened, about safety again. https://www.renderosity.com/mod/forumpro/?thread_id=2912125
Thread: Apparently you no longer accept visa or mastercard? Only the weird ones? | Forum: MarketPlace Customers
Raindroptheelf posted at 12:49AM Wed, 12 April 2017 - #4301766
hornet3d posted at 3:36PM Thu, 06 April 2017 - #4301762
Raindroptheelf posted at 2:50PM Thu, 06 April 2017 - #4301760
hornet3d posted at 2:37PM Thu, 06 April 2017 - #4301500
One other point that may or may not be related, my virus checker has a feature whereby it will only allow one connection to a bank site, So if I log into my bank site any other attempt to long into another bank site is blocked. The feature is automatic so that, as soon as it recognises a bank site I get the warning the block is in place. For the last week or so that feature has been triggered when I enter Renderosity, even the forums, This never used to be the case and it is the only non-bank site that does this.
May I ask what virus checker you are using? I would like to get it too. I am so paranoid now.
F-secure, I use Virgin for my broadband services and so it was free for the first year. It seemed to work well in that year and so I paid up for a second. Unfortunately it is no defense against Renderosity though.
Oh I see. sighhh I am to paranoid buying here even now that I use paypal. It is sad but it happend one time to often to me that my card and account info was skimmed.
New thread about safety again. https://www.renderosity.com/mod/forumpro/?thread_id=2912125
Thread: Apparently you no longer accept visa or mastercard? Only the weird ones? | Forum: MarketPlace Customers
hornet3d posted at 12:47AM Wed, 12 April 2017 - #4301768
Raindroptheelf posted at 3:59PM Thu, 06 April 2017 - #4301766
hornet3d posted at 3:36PM Thu, 06 April 2017 - #4301762
Raindroptheelf posted at 2:50PM Thu, 06 April 2017 - #4301760
hornet3d posted at 2:37PM Thu, 06 April 2017 - #4301500
One other point that may or may not be related, my virus checker has a feature whereby it will only allow one connection to a bank site, So if I log into my bank site any other attempt to long into another bank site is blocked. The feature is automatic so that, as soon as it recognises a bank site I get the warning the block is in place. For the last week or so that feature has been triggered when I enter Renderosity, even the forums, This never used to be the case and it is the only non-bank site that does this.
May I ask what virus checker you are using? I would like to get it too. I am so paranoid now.
F-secure, I use Virgin for my broadband services and so it was free for the first year. It seemed to work well in that year and so I paid up for a second. Unfortunately it is no defense against Renderosity though.
Oh I see. sighhh I am to paranoid buying here even now that I use paypal. It is sad but it happend one time to often to me that my card and account info was skimmed.
Believe me I really do share your concern. My two biggest problems with this is that, once the breach occurs there is access to sizable funds, up to the limits of my credit card, and the fact I have the hassle of cancelling the cards and then changing any subscriptions and direct debits to and from that card. Many do use Paypal without a problem, here you have little choice because Renderosity uses Paypal to process the payment irrespective of what card you use. I dislike Paypal for something that happen a long time ago, they may have changed, but once trust is lost it is difficult to regain. Even if I did use Paypal I don't see it helps on my two main concerns if it is breached.
My plan going forward is to set up a prepaid direct debit card, something I am in the process of doing and then just topping that card up with the correct amount for any purchase. That appears to solve the problem in that if the security is breached the fraudsters only have access to small amount that is there and only while it is there. There is no over draft facility and no credit so the liability is limited to available funds. If it is breached I do not have to change any credit card details, the worst I might have to do is cancel and start a completely new card. The final plus is, if I only use it here I and it is defrauded, I will know Renderosity have fouled up again and not have to await for weeks for them to admit it.
The prepaid card is the last attempt at continuing to shop here, if this fails I will just block all access to this site on my PC and never come here again..
A new thread has opend, again about safety. https://www.renderosity.com/mod/forumpro/?thread_id=2912125
This site uses cookies to deliver the best experience. Our own cookies make user accounts and other features possible. Third-party cookies are used to display relevant ads and to analyze how Renderosity is used. By using our site, you acknowledge that you have read and understood our Terms of Service, including our Cookie Policy and our Privacy Policy.
Thread: Low security at Renderosity? | Forum: MarketPlace Customers