mamba-negra posted at 12:45AM Wed, 12 April 2017 - #4300460

It worked. Thanks for passing this on to whomever.

But, I must say, the frequent programming errors give me serious concern about the professionalism for whomever is responsible for this website. I transmit credit card information through software these people are responsible for and if they can't make simple checks like "Can they actually see the blog post that this page serves" or "Let me check that I didn't accidentally prevent Visa and MasterCard from appearing in the list of available credit cards", then what sort other errors are hiding behind the scenes? Is my transaction still properly conducted or did they accidentally mess that up with a different edit? Hard to say. But, the more of these goof ups we see, the more and more concerned I become and so should everyone else.

A new thread has begon, again about safety at Renderosity. https://www.renderosity.com/mod/forumpro/?thread_id=2912125

KristiS posted at 12:26AM Wed, 12 April 2017 - #4302220

Hello,

We are very sorry this is happening to you.

We have taken all the steps we can to be sure Renderosity is as secure as an online store can possibly be.

I suggest completely cancelling the card and getting a new one since it seems someone has gotten ahold of your information.

Thank you for being a valued member of Renderosity and wish you a wonderful week,

Hello Kristi

I find that Renderosity thinks very easy about the safety from customers creditcard, few weeks ago people already complained about the safety, i got a message from the creditcardcompany that creditcarddata was stolen from Renderosity not from any other website and more people also contacted you about the same issue. I got an email from renderosity (see below)

Dear Renderosity Customer,

Recently, we became aware of a potential compromise to our store check-out process that may have exposed personal information such as customer name, address, and credit card. After a thorough investigation, our team has determined that the exposure began on March 9, 2017 at approximately 4:39pm (cst) and was resolved by staff on March 12, 2017 at approximately 1:28pm (cdt). Renderosity does not store credit card information as a matter of policy so this only affected orders placed during the time-frame detailed above.

Renderosity deeply regrets that this incident occurred. We have implemented additional security measures as a result of this event. Also, we continue to offer an alternative checkout process via the PayPal service that is widely used and highly secure.

For your protection, we recommend that you contact your bank or credit card company and make them aware that your card details may have been compromised.

For further information and assistance, please contact store@renderosity.com.

Regards, Tommy Lemon VP of Renderosity
You ceep telling customers that steps have been taken to make it safe but it happens over and over again. People can get in a lot of trouble bying here.

Mendoman posted at 1:02AM Thu, 06 April 2017 - #4301711

I have to agree with others, that I'm very afraid to do any kind of shopping here anymore. My CC information has been stolen twice in the last 4 months, and both times Renderosity has been a strong suspect. Other places where I've been using my card is netflix and steam, and I have quite a lot more faith on those companies currently. I'm afraid I have to stop all my shopping here until Renderosity takes security seriously.

I'm with you on this !!!

consumer573 posted at 1:00AM Thu, 06 April 2017 - #4301687

mazal50 posted at 3:15PM Wed, 05 April 2017 - #4301202

hornet3d posted at 11:10PM Sat, 01 April 2017 - #4301191

mazal50 posted at 8:44PM Sat, 01 April 2017 - #4301181

Have the same problem, got a warning from the creditcard company , that data was stolen from renderosity. I'm afraid to buy things now. I was wondering why i didn't get a warning from renderosity, now i see that many people have problems with the safety of renderosity i wouldt like to know what they are doing about it.

As I said in a previous submission, I can't be sure where the process went wrong. I do know that a few years back one fraud down to Renderosity because they made a public statement that it was some weeks after the event. The double charging recently was also from orders at Renderosity which I think was blamed on Paypal which they use even if you are using a credit card. In another thread here there appears to be an admission that there could have been a breach in the checkout process during a few days in March.

What I can be totally sure on is that I am extremely reluctant to spend any money here and have decided not to buy a number of items rather than risk my card yet again. There are only about two vendors left here who I will buy from no matter what so when they go so will I. I do not like Paypal (long story and long ago, but once bitten twice shy). So at the moment I am looking at setting up a PrePaid debt card for these rare purchases, on the basis I can only be defrauded on what I have on the card as there is no overdraft or credit facility. Has to be better than the $9000+ dollars that has been defrauded on my card in the last year or so. Happily I did not have to pay it but we all do at the end of the day and it is a real hassle every time it happens.

The idea for a prepaid card sounds good to me. I'm really dissapointed about al this because i'm really afraid to order something and i like doing this (yest as a hobby).

The problem that I've found with Pre-paid debit cards here at Renderosity is that they can be declined without explanation (other than a code which means nothing to the average user) and still the company puts a hold on them. If you think you mis-typed, the hold goes on a second time, third time, etc. In theory the hold is released in three days to a week or so, but there is no transparency and it's a death knell if your whole purpose was to buy something on sale at Renderosity, as I wish to do today. Holds are supposed to be for credit cards, not debit cards, and yet it happens anyway by whomever is doing their transactions. And so far it seems there is nothing the staff can do except initially deny a problem exists and then later apologize for my loss. To my knowledge they have never offered anyone a reimbursement, and the time I helped by turning over all my debit card information including access codes they never even said thank you for my assistance. Some sort of appreciation would have been nice.

In the meantime hackers can race to your card and drain it as soon as the hold is released. So far I've never had this happen anywhere else.

What's the saying? Fool me once, shame on you. Fool me twice, shame on me?

I'm inclined to try and make one more purchase today doing so with a debit card I will put money towards

The more i read from people here, the more afraid i am to purchase something !!!

consumer573 posted at 12:51AM Thu, 06 April 2017 - #4301684

Kristi,

I would like to make a purchase from renderosity later today. I had the full amount of a gift card stolen recently here at renderosity, and I am not willing to try my credit card here again just yet as it seems to be an ongoing thing.

What I want to know is this: If I purchase, say a vanilla Visa debit gift card, can I immediately put the full amount to either store credit or to something else? I'd like some assurance that if I take out $40 or $50 there won't be foul ups in the check-out process again that prevent me making a purchase, and then have someone swoop in and drain the card to zero like they did the last time. (Rendo or their middleman put multiple holds on the card, without authorizing the purchase, effectively blocking both the purchase desired and any other purchase I wanted to make).

Last week i got a warning from creditcardcompany that data was stolen from renderosity, had to change my card. My trust is gone, i'm afraid to purchase.

MattGreenfield posted at 7:09PM Wed, 05 April 2017 - #4301189

I received an e-mail today from Rendo informing me that there was a " potential compromise to the store check-out process" between March 9 and March 12th, so I wouldn't be surprised if there was another they haven't caught yet. :(

My creditcardcompany gave me a warning last week that data was stolen from renderosity.

Hoppitty posted at 7:03PM Wed, 05 April 2017 - #4299270

It seems to do it regardless of the ad. Just tried a bunch of times and got a different ad each time, and my AV still got triggered. :P

This only happens on the page immediately after clicking "Proceed to Checkout" in my cart, where you enter name/address/etc. It doesn't happen on the page after, where you enter coupon code, payment info, etc.

My creditcard company gave me a warning last week that creditcarddata was stolen from renderosity. Your antivirus was probliby right.

hornet3d posted at 6:10PM Wed, 05 April 2017 - #4301645

mazal50 posted at 2:45PM Wed, 05 April 2017 - #4301559

hornet3d posted at 6:02PM Tue, 04 April 2017 - #4301500

One other point that may or may not be related, my virus checker has a feature whereby it will only allow one connection to a bank site, So if I log into my bank site any other attempt to long into another bank site is blocked. The feature is automatic so that, as soon as it recognises a bank site I get the warning the block is in place. For the last week or so that feature has been triggered when I enter Renderosity, even the forums, This never used to be the case and it is the only non-bank site that does this.

After i contacted renderosity about the fact that creditcard data was stolen i got the following email.

Dear Renderosity Customer,

Recently, we became aware of a potential compromise to our store check-out process that may have exposed personal information such as customer name, address, and credit card. After a thorough investigation, our team has determined that the exposure began on March 9, 2017 at approximately 4:39pm (cst) and was resolved by staff on March 12, 2017 at approximately 1:28pm (cdt). Renderosity does not store credit card information as a matter of policy so this only affected orders placed during the time-frame detailed above.

Renderosity deeply regrets that this incident occurred. We have implemented additional security measures as a result of this event. Also, we continue to offer an alternative checkout process via the PayPal service that is widely used and highly secure.

For your protection, we recommend that you contact your bank or credit card company and make them aware that your card details may have been compromised.

For further information and assistance, please contact store@renderosity.com.

Regards, Tommy Lemon VP of Renderosity

I don't want to put renderosity down but they do not give a warning to their customers until customers contact them.

The more worrying part of the official statement is that, with the exception of the dates, it is almost a direct copy of the statement made over a year ago when it last happened to me. Clearly whatever changes they put in place then did not work so should we be any more confident the changes made this time will have any effect. I'm not confident and i'm not bying anything at this moment.

hornet3d posted at 6:02PM Tue, 04 April 2017 - #4301500

One other point that may or may not be related, my virus checker has a feature whereby it will only allow one connection to a bank site, So if I log into my bank site any other attempt to long into another bank site is blocked. The feature is automatic so that, as soon as it recognises a bank site I get the warning the block is in place. For the last week or so that feature has been triggered when I enter Renderosity, even the forums, This never used to be the case and it is the only non-bank site that does this.

After i contacted renderosity about the fact that creditcard data was stolen i got the following email.

Dear Renderosity Customer,

Recently, we became aware of a potential compromise to our store check-out process that may have exposed personal information such as customer name, address, and credit card. After a thorough investigation, our team has determined that the exposure began on March 9, 2017 at approximately 4:39pm (cst) and was resolved by staff on March 12, 2017 at approximately 1:28pm (cdt). Renderosity does not store credit card information as a matter of policy so this only affected orders placed during the time-frame detailed above.

Renderosity deeply regrets that this incident occurred. We have implemented additional security measures as a result of this event. Also, we continue to offer an alternative checkout process via the PayPal service that is widely used and highly secure.

For your protection, we recommend that you contact your bank or credit card company and make them aware that your card details may have been compromised.

For further information and assistance, please contact store@renderosity.com.

Regards, Tommy Lemon VP of Renderosity

I don't want to put renderosity down but they do not give a warning to their customers until customers contact them.

mamba-negra posted at 5:55PM Tue, 04 April 2017 - #4301480

mazal50 posted at 10:01PM Mon, 03 April 2017 - #4301458

mamba-negra posted at 11:47PM Mon, 03 April 2017 - #4300460

It worked. Thanks for passing this on to whomever.

But, I must say, the frequent programming errors give me serious concern about the professionalism for whomever is responsible for this website. I transmit credit card information through software these people are responsible for and if they can't make simple checks like "Can they actually see the blog post that this page serves" or "Let me check that I didn't accidentally prevent Visa and MasterCard from appearing in the list of available credit cards", then what sort other errors are hiding behind the scenes? Is my transaction still properly conducted or did they accidentally mess that up with a different edit? Hard to say. But, the more of these goof ups we see, the more and more concerned I become and so should everyone else.

Last week my creditcard company gave me a warning that creditcard data was stolen from renderosity, i did get a new card but i'm really concerned about the safety at renderosity.

What sort of card tells you who was responsible for a stolen card #? Was it one of those that generates a unique card number for each purchase?

No, mastercard.

Raindroptheelf posted at 1:41AM Tue, 04 April 2017 - #4301463

hornet3d posted at 11:42PM Mon, 03 April 2017 - #4301462

mazal50 posted at 11:01PM Mon, 03 April 2017 - #4301458

mamba-negra posted at 11:47PM Mon, 03 April 2017 - #4300460

It worked. Thanks for passing this on to whomever.

But, I must say, the frequent programming errors give me serious concern about the professionalism for whomever is responsible for this website. I transmit credit card information through software these people are responsible for and if they can't make simple checks like "Can they actually see the blog post that this page serves" or "Let me check that I didn't accidentally prevent Visa and MasterCard from appearing in the list of available credit cards", then what sort other errors are hiding behind the scenes? Is my transaction still properly conducted or did they accidentally mess that up with a different edit? Hard to say. But, the more of these goof ups we see, the more and more concerned I become and so should everyone else.

Last week my creditcard company gave me a warning that creditcard data was stolen from renderosity, i did get a new card but i'm really concerned about the safety at renderosity.

It has happened too many times for me to continue doing this, it is around four times now in less that a year. I have already heavily restricted my purchase here. I might try a prepaid debt card here, if there is something I really want, but there is no way I am going to use a credit card here ever again.

I am with you with that.

Me to, prepaid card i would try.

mamba-negra posted at 11:47PM Mon, 03 April 2017 - #4300460

It worked. Thanks for passing this on to whomever.

But, I must say, the frequent programming errors give me serious concern about the professionalism for whomever is responsible for this website. I transmit credit card information through software these people are responsible for and if they can't make simple checks like "Can they actually see the blog post that this page serves" or "Let me check that I didn't accidentally prevent Visa and MasterCard from appearing in the list of available credit cards", then what sort other errors are hiding behind the scenes? Is my transaction still properly conducted or did they accidentally mess that up with a different edit? Hard to say. But, the more of these goof ups we see, the more and more concerned I become and so should everyone else.

Last week my creditcard company gave me a warning that creditcard data was stolen from renderosity, i did get a new card but i'm really concerned about the safety at renderosity.

hornet3d posted at 6:07PM Sun, 02 April 2017 - #4301267

mazal50 posted at 12:12PM Sun, 02 April 2017 - #4301202

hornet3d posted at 11:10PM Sat, 01 April 2017 - #4301191

mazal50 posted at 8:44PM Sat, 01 April 2017 - #4301181

Have the same problem, got a warning from the creditcard company , that data was stolen from renderosity. I'm afraid to buy things now. I was wondering why i didn't get a warning from renderosity, now i see that many people have problems with the safety of renderosity i wouldt like to know what they are doing about it.

As I said in a previous submission, I can't be sure where the process went wrong. I do know that a few years back one fraud down to Renderosity because they made a public statement that it was some weeks after the event. The double charging recently was also from orders at Renderosity which I think was blamed on Paypal which they use even if you are using a credit card. In another thread here there appears to be an admission that there could have been a breach in the checkout process during a few days in March.

What I can be totally sure on is that I am extremely reluctant to spend any money here and have decided not to buy a number of items rather than risk my card yet again. There are only about two vendors left here who I will buy from no matter what so when they go so will I. I do not like Paypal (long story and long ago, but once bitten twice shy). So at the moment I am looking at setting up a PrePaid debt card for these rare purchases, on the basis I can only be defrauded on what I have on the card as there is no overdraft or credit facility. Has to be better than the $9000+ dollars that has been defrauded on my card in the last year or so. Happily I did not have to pay it but we all do at the end of the day and it is a real hassle every time it happens.

The idea for a prepaid card sounds good to me. I'm really dissapointed about al this because i'm really afraid to order something and i like doing this (yest as a hobby).

We are in very similar positions. As you know, there are really very few places that sell content for our hobby at hobbyist prices and, while I don't spend much here, there are occasions when something arrives in the marketplace that I could make use of. Problem is, it has now reached point where it is like playing Russian Roulette with my card and I always wonder what grief I may be bringing on my self by placing an order. The downside of the prepaid debt card is that the cost can be higher but if you choose the card wisely this extra cost can be minimal and what ever the extra cost I am happy to pay for the piece of mind without having to curtail my hobby. The big plus for the prepaid card is that any fraudster can only spend what is on the card. If you only put on the amount you have to spend any damage is limited. If it is defrauded you just close the account and start a new card without the hassle of having to go through credit checks. As the alternative is to stop spending completely I am prepared to at least give it a go.

I'm with you on this, would not mind if the card costs a little bit more, the risk of the normal card and loosing lots of money for a hobby is not a nice idea. I would go for piece of mind. By the way i'm from the Netherlands so if my wrighting is a mess you now know why .

hornet3d posted at 11:10PM Sat, 01 April 2017 - #4301191

mazal50 posted at 8:44PM Sat, 01 April 2017 - #4301181

Have the same problem, got a warning from the creditcard company , that data was stolen from renderosity. I'm afraid to buy things now. I was wondering why i didn't get a warning from renderosity, now i see that many people have problems with the safety of renderosity i wouldt like to know what they are doing about it.

As I said in a previous submission, I can't be sure where the process went wrong. I do know that a few years back one fraud down to Renderosity because they made a public statement that it was some weeks after the event. The double charging recently was also from orders at Renderosity which I think was blamed on Paypal which they use even if you are using a credit card. In another thread here there appears to be an admission that there could have been a breach in the checkout process during a few days in March.

What I can be totally sure on is that I am extremely reluctant to spend any money here and have decided not to buy a number of items rather than risk my card yet again. There are only about two vendors left here who I will buy from no matter what so when they go so will I. I do not like Paypal (long story and long ago, but once bitten twice shy). So at the moment I am looking at setting up a PrePaid debt card for these rare purchases, on the basis I can only be defrauded on what I have on the card as there is no overdraft or credit facility. Has to be better than the $9000+ dollars that has been defrauded on my card in the last year or so. Happily I did not have to pay it but we all do at the end of the day and it is a real hassle every time it happens.

The idea for a prepaid card sounds good to me. I'm really dissapointed about al this because i'm really afraid to order something and i like doing this (yest as a hobby).

Have the same problem, got a warning from the creditcard company , that data was stolen from renderosity. I'm afraid to buy things now. I was wondering why i didn't get a warning from renderosity, now i see that many people have problems with the safety of renderosity i wouldt like to know what they are doing about it.