Hi,

I am very sorry for the delayed response to you.  

We've issued you a credit back to your credit card for the duplicate payment as well as removed the duplicate "empty" order from your account.  

Please let me know if you have any questions or need additional assistance.

Have a great day,

You're most welcome.

Have a good weekend!!  :biggrin:

Hi,

The refund for the duplicate payment on order #112493908, has been made to your 

credit card, and the empty order has been removed from your account.

Let me know if I can help with anything else.

Thank you and have a great day,

Hi,

Most of the time when a vendor offers a free item, they require you to buy one item 

before getting one for free.  

If you are looking just for free items, you can visit our "freestuff" section at the following 

link;

 http://www.renderosity.com/mod/freestuff/index.php

I hope this helps.

Thank you,

Hi,

My apologies for the delayed response.

I've re-set all downloads for you.

Please let me know if you need assistance with anything else.

Thank you and have a great day,

Hi Meghan,

I'm sorry, however I am not 100% clear on exactly what you are asking me.  I will tell

you that once items go on clearance, they never go back to the original price, they either

remain on clearance, or they are eventually removed from the site.  Sale items, however

can go on sale for a specific amount of time and then go back to their original price.

As far as your downloads are concerned, the only way that I am aware that you can 

find out if they have been downloaded is to go to your "My Account" page, under 

orders and compare your downloads to what you've ordered recently.

As I said, I am unclear as to what you are needing assistance with. I am not sure 

what the clearance items and your downloads have in common in your question.

Please clarify so that I will be able to assist you better.

Thank you,

Thank you for letting us know.

Have a great day!!  

:thumbupboth:

Hi,

I've sent you an email regarding your request.

Thank you and have a great day,

Hi Randy,

I've sent you an email with response to your request.  :thumbupboth:

Thank you,

Hi Randy,

I've contacted the person in charge of making these decisions and am awaiting a response.

I will certainly get back with you as soon as I hear something.

Thank you and have a great day,

Hi,

It looks like the payment method through PayPal is an echeck, and they can take several days to process.

Here is some information that I found on the PayPal site about echecks;

Let me know if this helps.

Thank you,

What is an eCheck?

eChecks are one type of bank payment and usually take 3-5 business days* to process. They are used when buyers have not linked a backup payment source (like a debit or credit card) to their PayPal accounts, or when a transaction is too risky to allow an instant payment.

How does an eCheck work?

The money is withdrawn from the buyer's bank within a day or two. As soon as we receive confirmation of sufficient funds from the bank, we'll deposit the money into your PayPal account. The entire process takes 3-5 business days.*

Can I cancel an eCheck?

Yes. Click Cancel at the bottom of your transaction details page. If we have not begun processing the payment, we will cancel it outright. If we have already begun processing the payment, we'll refund the money into the buyer's PayPal account.

Hi,

Yes, we are doing some "clean up" on the "unpaid" orders, and wanted to give

everyone an opportunity to purchase those "unpaid" items before removing them.

Thank you very much for getting back with us on this.  The "unpaids" as well as the

notices will be removed very soon.

Thank you and have a great day!!

Hi,

We are currently looking in to this for you.  Someone will get back with you soon.

Thank you and have a great day!!

ShelbiE

Administrative Assistant

Anytime.  You have a great day!!

By the way....Love the Steven Tyler pic.  He's one of my fav's. :biggrin:

My pleasure.  You have a great day!!