Just a small update on this issue - no answer on my help request through mail and have posted my issues in the now working ZenDesk support thing more than 4 days ago - also no answer at all.

Hopefully DAZ knows that this will drive customers away since bad supports is bad big time! ... another issue - all search engine searches are going nowhere also since the old forums have been deleted - therefore DAZ fails as a knowledge base big time. That´s a very bad thing, I think.

I suppose all these things never occured them while changing to a new ecommerce system. Not everything that is new is actually good and I, as a long time customer at DAZ, don´t see any good yet after the website change. Sorry. I have posted them numerous issues like no file sizes anymore, customer not seeing the download progress anymore, no links to vendors from an item to see other times from that specific vendor and more ...

Am using FF 12 and don´t have any problems with uploading images and/or new products as a vendor, but I´ll also keep an eye on it.

Yepp, thanks - already mailed and waiting for an answer. Probably will take awhile since I suppose that I´m not alone ... ;)

Again - Thx!

Thank you very much for passing this on - but - the "submit a help request" button still doesn´t work (404 error) - the link goes nowhere. I still can´t get my issues to the support and this is getting more and more annoying.

As long as these important things don´t work, I won´t buy anything from DAZ no matter how many newsletter I will receive into my mailbox and tomorror the "annual membership" will try to work that I did not subscribe - I only got the monthly. If my credit card will be balanced I will handle this issue over my credit card company since I haven´t subscribed this ...

If possible, try to pass this on and try to get me someone responsible via mail. I will give you my mail address via PN.

Please ... thank you! :-)

Hehe, you´re probably right about that and I will handle it that way in the future or, at least, I´ll try ... :)

I got the feeling you like to stress your computer with your images as well as I do, since they also look more complicated or much better than the ones nobody actually should talk about (at all) ;)

beelzebulb, thanks for your answer. It´s good to know that I´m not alone with this issue. You know, I have been a member to Rendo since 2000 something and I do remember that the cliques stuff wasn´t that much a case back then. But now - thats a whole different story.

Uploading an image is no fun anymore. I mean, it´s not like that I´m easy doing with my images. It´s not like, I´m just doing a plane stone and call it "Art" (on the other hand, maybe I should do that and see what I´ll come up with ;).

On the other hand, maybe my images are just plain bad, stupid and worthless. Who knows ... I think in the future I will turn off the comment and rating function and that´s about it.

Hope, there will be better times though ... !

**
Cheers,**

**maddy
**

Not sure If I can stick my topic to this thread as well, but this thread is about DAZ and I´m also not sure where to put it.

When the site was changed under "Contact us" was a mail address published. I have used this mail address since I wanted to tell the people from DAZ that I have stumbled across a lot of bugs - for example, I am not able to cancel my Platinum Club subscription and at DAZ the subscription is annual but I have a monthly sub one - and the new system tells me, that it will bill me ni a couple of days with the annual bill. Seems very wrong.

After contacting through mail, I was told NOT to use that mail but to use the "submit a help request" under "Contact us". Funny thing is - THAT is not working either.

Therefore I´m standing pretty much in the dark what to do ...

Any hints? Maybe one of the 2 or 3 DAZ operatives scanning the forums here? :)

Thanks in advance!

Michael

Don´t post much in the forums, but this got my attention (as well as other things, but thats another topic :-) ).

I´m not posting very often these days in the galleries because of the cliques. Sure, I do comment on images of others as well, but only if I really like them - it´s kind of odd to upload an image, comment lotsa images so in return I get comments as well.

But ... can´t change that, I think ...

Cheers,

maddy

Thank you! ;)

Thank you! :-)

Hmm .. this was a disappointment. I also have run the updater and thought "Yeah!". It installed fine though.

BUT - the problems I have with P6 are still in there:

1.) Compared to P4/Pro Pack/P5, loading huge content library listings into P6 takes a lifetime to load into P6SR1 - breaks the workflow and isnt fun at all anymore.

2.) I need the sketch animated rendering process badly. The problem there is, that only 41 frames will be created and then P6 kicks out and freezes. This problem is not fixed (yet).

I already have stated these 2 problems to the e-frontier/CuriousLabs Support - again .. sigh

Does anybody noticed these 2 problems as well?!

Cheers,
maddy

Message edited on: 05/26/2005 03:13

Thanks for your answers ;) I havent tried it yet to render to single images - but in the meantime (where we all wait for the fix/patch) itll do. Again - thanks! Cheers, maddy

Hopefully. I just received an eMail from "WebHelp" by DigitalRiver giving me the information with findmyorder.com where "I am able to get an invoice". Which I am not able too, since my order still waits for payment, but I did not get the payment information yet. sigh This is ridiculous (youll get the idea what I mean) g ;O)

Hopefully - they will learn. (its another question if I believe that for myself). Anyways - I have read in the Pre-Order FAQ, that despite of spamming eMails might have been overseen. Well, not on my part. Because, I have stated before, my spam mail gets pushed in a spam envelope where I can view it from time to time BEFORE it will get erased. BUT - trying to get somebody from the support "on the line" via eMail is something with Curious Labs that is, for me, a miracle for itself. I have sent one to Digital River - no answer yet. I have sent an eMail to the Customer Support at Curious Labs - no answer YET. Is that a fact these days that the companies dont care anymore? I mean, I do understand it that it will take some time - but one thing I would make sure in a "pre-order" is, that this system WORKS! Well, I think everybody has seen that the entry of the serial # for the upgrade didnt work either (at first). Nice to see, that pre-orders because of this get some financial plus - BUT - the system should work before I am going to take pre-orders. I, for myself, am very annoyed of this whole case ... (pre-order, customer support and so forth) ...

I think I have ordered my Poser 6 Upgrade on 18th February - I have received the Order Notification with the information that I will receive an email within 2 to 3 days containing the payment instructions for GIRO (live in Germany, therefore I figure I am able to transfer the money through GIRO). BUT - I have not received this mail YET. I have written to the customer support and I dont have an answer yet. I know, that I didnt get anything because my spam is not deleted, but transferred to a spam category - therefore - null - nada. Ive never experienced it, that I am running after a company to give them my money .. sigh ;-) this time, its the first time ever, that I wrote them, that they have to give me their account information where I can transfer my money too (no answer either yet). Michael