Thank you for information!

When opening ticket it requires you to re-enter email and something else from what i remember., or least when i tried a few times over several days.

So not quite as simple as submit ticket.  Close. But still more time.

Guess i was thinking somehow this ticket support system would be like DAZ where you just use same login.

Thank you for clarifying for now will have to open a second account to avoid reentering basics.   Think that will be best, unless you can sync reg renderosity with support in future?  Will wait until have to.  These forums were helpful to resolve this for now.   Thanks again.

Thks for reply antje. :)

I must be having some bad luck.  Just tried now again using my saved login for renderosity.

This is what i get again__

• Support Center Home
• Open a New Ticket
• Check Ticket Status

Sign in to Renderosity Support

To better serve you, we encourage our Clients to register for an account.

I see now. Thks for reply.

I saw "No need to do anything other than add one of the bogo products in your cart" and read that as - add what you want.

Haven't looked at Bogos before.

So is still assigned random. Not an interest for me.

still would like to know if have to create 2nd account for future ticket support.