Thank you! I'll devote some effort to that ... manana.

Um, okay, I'm not specifically seeing what I'm looking for here, I think ... I have Poser 10 (Windoze 8.1) and was ready to throw it out entirely because of the intolerable library problems. This new update came along late March and I installed it, now the libraries work (YAY!) but the faceroom is completely inaccessible. The dowload manager seems to have deleted the files when it was done with them, so: no "ReadMe" to find out what's going on.

I saw a comment about reinstalling a plugin I don't seem to have at all ... it solved someone's problem. Any ideas? (Thanks!)

I see Renderosity is running a special: UPGRADE to Poser 10 NOW and receive 14 FREE products valued at $175.97 absoolutely FREE! 15 products in bundle Savings of $175.97

Hey, Renderosity! Thanks for the offer, but instead of all the freebies I'd like a copy of Poser 10 that actually works! You might want to mention it to Smith Micro, they're not being very helpful in that department ...

I was upgraded (haw haw) to Windows 8.1 one night while I napped, and suddenly Poser 9 quit completely! Several 'old standby fixes' didn't work, so I contact SMicro: "Sorry, Poser 9 is incompatible with Windows 8.1, I have to buy Poser 10, period." (This in the middle of a paying job, mind you) Good thing it was less than a week til payday, maybe I'd only lose a couple of days' work ...

Seconds after midnight, I buy and download Poser 10 and install it in my Programs(x86) folder but point out on installation that I have my Runtime in a folder called "C:Exodus" -- as in "post-Genesis", a completely separate fiasco -- and after checking for any updates (none mentioned) I launch it and load the Poser 9 files I was working on (thankfully, they load with no problem) and notice a few of my libraries are named folders with [?] notations, but usually not the ones I'm looking for so who cared? (then)

But then I start looking for stuff like the default "Props>Primitives" folder and find it's just a [?] folder, too -- I give it some time to refresh by itself (about an hour) before I hit the "refresh" icon, and that changes the name of the folder to "[?] Primitives Refresh" but after another hour has had no other effect.

I looked at the second post on this thread and went, Well, that's so easy! Yeah, but not for Windows 8.1, it turns out -- IE10 is not compatible with W8.1 and the site doesn't even offer an option. (So, too late for the 'don't reinstall' patch, too --)

PLUS, some of the libraries change from launch to launch, sometimes the "Hands" are just empty horizontal light-grey-on-grey stripes, sometimes they're folders with [?]>name< in those stripes, and sometimes it's just a big blank box and on some special occasions everything loads -- icons, name, size, date, everything except the button beneath to click to load the target item. (Sometimes doubleclicking the menu will do the trick: usually, it changes to blue and goes "loading loading loading" until I get tired, usually at least 20-30 minutes, but sometimes long enough for me to go out to the pub and have dinner and come back and it's STILL "loading loading loading" --) 

(And if I touch ANYTHING, including clicking a button to see if any of the other Libraries are doing any better, that little "Transactions Pending:" number ticks up a digit or two, but it still says it's got hundreds waiting and it doesn't know what to do with these 4 that are Active ...) Underneath the "Library" window is this cute notation: "Transactions  Pending:296" (or however many) and the next bit is always, "Active:4" --never more, never less.

Sometimes it's "Cameras" or "Materials" or "Poses" or "Characters", not "Hands". And like as not, they'll be working fine again when I restart or reboot or relaunch -- but somebody else won't.

I looked up SMicro again ... 3 Service Revisions since I was forced to upgrade to it, a month ago tomorrow? Of course I installed SR3 immediately, but SSDD. I've also entirely reinstalled Poser.

Oh, and it picked up a new trick today -- it loads two of everything in some libraries, some of the time. Both clones appear to be live when this happens. They are named identically, same size and date and icon, the menu just stutters as it showsshows meme whatwhat I'veI've gotgot.

I'm looking for the Prefs files now to make sure it's not looking for "AIR" somewhere... Please, if someone has a non-Catch-22 solution that doesn't require buying my second new version of Poser in less than a month, I'm all ears! Thanks in advance!