I just now found the memorial link at the bottom of the page. I have purchased many of Jo's packages, and marveled at her talent. I was not fortunate enough to be one of her Renderosity friends. And the loss is surely mine. My condolences go out to her family and friends.

Thanks for getting back to me so quickly.  I've downloaded the purchase, but haven't installed it yet. 

Just a thought along this subject.  Your system obviously is checking a flag to see if it is the first order for someone.  You might consider having the system put a check box on one of the pages in the payment process that says something to the effect:

I understand that my first order may take up to 24 hours to be processed, before I can download it.

If the checkbox isn't checked the system flags it as an error and tells the user they must check the box.  This way no one can say they weren't aware of the policy.  I don't know how often you get feedback on the subject, but I'm just offering up a way to eliminate it.

Regards,

BadgerOrg