OK, so this is what I have come up with: Viseme doesn't work for me. I was able to use the Creech file and that did the trick as far as mapping goes. Just the results aren't good enough to warrant the trouble, so what I'm doing instead is creating a new expression preset for each phoneme, and them using those to animate the dialog. It isn't super fast, but it is very accurate, and reads a hell of a lot more professionally. I'm just doing it for fun, but I do want it to look good. Using phoneme expressions also allows me to get the beard animated easily at the same time. It is just much nicer.

Send them an email and they'll resolve it quickly. I've bought couple more items and haven't had any more issues.

I also have the download pending issue. All payment receipts say everything is ok, but no files are available. This is my first purchase.