Just throwing my 2 pence in to the pot - given it a go and I have a fully working version once more.

I can finally stop stressing over this now - thank you so much!

Although... curiousity strangled the moggy and all, but what was causing this? Assuming you can tell us?

On Sky here, so we are now all different. If you are on Virgin are you on their fibre network or have you go one of their outsourced packages Talk Talk and Sky both use the BT network though...

Okay - I have been having a think about this. Certain ISP's in the UK have a preshield virus / hacking protection system installed on their side. I think that my ISP uses that system to filter info and data coming in. This is obviously beyond my control and I have no say in the matter and I have no idea what their rules and protocols are over network traffic, however if you are using certain ports for this system, those could in theory be red flagged and the connections refused. If that is the case, it would make sense for me, but leaves the question open as to why others would get intermittent issues.

Okay, I am trying to be helpful here so don't take this the wrong way. I am hoping this will fix a potential issue for future users / upgraders to the new version of poser. I have used Poser since it first came out and I have a soft spot in my heart for it.

My original Smith Mirco Poser Pro 11 was installed on this PC. Nothing has changed - Windows 7 64 Bit, Avast AV virus software. The new version should work without issue if it is using the same Serial verification system. It is not, so something has changed in the software when it was created / redesigned or somehting was left out. There is something blocking the system from establishing a network connection within the software. For me, it just doesn't work, for others its intermittent. It is a problem with the 11.2 version of the software and I can confirm version 11.0 worked without any problems.

EDIT - Okay... That is 3 people in the UK who are having problems. I was not going to say this because it could have been a coincidence, but 3 seems less than likely. It is possible there is a protocol with certain UK ISP's that is interferring with the software.

Both of mine are studio tower PC's.

Thankfully I have a second studio PC. This is the same set up to my primary (if less powerful) - Windows 7 64Bit, Avast Antivirus. In addition this has never had Poser Installed on it. Completed the installation, Antivirus saying nothing about blocking things / quarenteening them etc. Checked Firewall permissions, allowed all access. Same result. Error message coming up saying I need an internet connection. I have also opened a browser and tested api.posersoftware.com on this PC - it goes straight through to the poser website. Checked Avast settings - switched off antivirus, shields and firewall - tested again - still refusing to work.

I do wonder if the registration check is done by another program beyond the poser.exe file that may not be being picked up by my checks on the firewall?

Using Avast Antivirus - others seem to be using different ones. I have switched it off as well as disabling the avast firewall and router firewalls. It made no difference at all. Not sure what others have done. I have also checked through the logs in my AV software to see if anything was flagged up during install - there was nothing. Usually avast will alert me if there is a problem during an install.

It goes straight through to the Poser website - no issues at all. I also did a tracert at the requst of the support team when I was trying to work this issue out. That also completed from the Command Prompt. There is no issue with web connectivity and as said, antivirus, firewall and router firewalls have been switched off to eliminate those as the cause. I am at a loss.

The date is nothing to do with my problems. My computer is set up with the correct time and date and uses mircosofts webtime checker. The only thing it could be considering I am in the UK is that the time here is not matching up to the server in the states, but that would only be a matter of hours out.! Edit - just in case you question it, this is the error and the date and time.

Renderosity shot 1.jpg

Hi - I have exactly the same problem. I have go through a lengthy conversation with support on this trying to get to the bottom of it however they are not responding anymore. I have done the following: Uninstalled and reinstalled twice, second time clearning all legacy files after uninstall. I have checked the firewall application rules - no issue and even then I ensured Poser was given full permissions. Turned off my firewall, antivirus and my routers firewall - no change. I have done a tracert to the server through command prompt - according to support it is getting through so there is no problem with my net connection. Previous Smith Micro version worked fine - contacted server and installed smoothly with no problems.

My machine is running windows 7, all up to date. Not sure what else I can say. I use poser pro all the time and now its an rather expensive error message plus I cannot get my own models out of it.

If anyone has any ideas, I am open to them, but I am at a loss and support is not responding anymore.

Hi all. I also did the upgrade yesterday night and I got the same as below. I have uninstalled Poser, reinstalled, checked my firewall. Everything is as it should be. I have contacted support and not heard anything back.

Does anyone have a fix for this or know a way around it. Thanks in advance

willyb53 posted at 4:15AM Fri, 20 September 2019 - #4362790

The cant connect to internet sounds like a firewall problem

Bill