yvette thank you worked perfectly this time compliments on the great service alan

yvette tried 3 downloads - all failed run out of attempts now so needs reset please when fixed thanks alan

yvette - tried again 23.54hrs gmt still not working. same story 'order declined' appreciate you must be totally fed up by now but does anyone have any ideas at all? mastercard europe can't have barred transactions with the vendor (bondware etc) for any reason, can they? surely must be something fairly simple if it all worked before and isn't now looking forward to the solution! alan

hi Katja i've got exactly the same problem. ie card type and expiry date and the 'declined' message been trying to get an order placed now for 10 days with no success at all. tried 3 browsers, spaces, nospaces, varied security settings and so on. even checked with CC co as to how they store data to see if the data format of something like the tel no was an issue did get responses from yvette first couple of emails but no response to last couple to her or the store. to be fair, some messages here from store did refer to mail server probs so may not have arrived do you live in the USA? i don't and wonder if that is part of cause. some Swiss chap posted a week or so ago wondering if his problems were caused by the sys assuming US data types in the field structures. as a for instance, the form says fill out all fields but i just don't have a second address line. i leave it blank, but if it expects something........? anyone else using mastercard had it work? and any of you from ex USA? anyone from ex USA get anything to work? alan