kenmo posted at 1:36PM Mon, 18 March 2019 - #4343077

I had contact with Bentley and I found their reply to be very quick. One of the quickest to any software company.

Lucky you. I was a customer from 2004 to 2017 (vue 4 pro through all the infinites up until 2016) and a few weeks ago I had to reinstall windows and messaged them for a activation code and got no response at all. I have spent many thousands of pounds on the program and in cornucopia3d's store but feel completely unvalued. The reason I stopped staying up to date with Vue was simply because I was trying to renew my maintenance contract a year or two ago and no one could even be bothered to respond then either.

Okay, so this isn't a Photoshop thing as it turns out. Wacom came to the rescue...

In windows open the control panel open 'PEN AND TOUCH settings'. Select the PEN OPTIONS tab Select PRESS AND HOLD Uncheck ENABLE PRESS AND HOLD FOR RIGHT CLICKING and voila the circle effect is gone :D

I am sure there will be a similar thing for Macs

Deenamic posted at 2:21PM Fri, 16 February 2018 - #4324398

I'm sorry for replying to you so late, my forum notifications are acting up. I've never had that problem before, but I will search around and see if anyone else online has had that problem too. I will let you know what I find soon.

Thanks and no worries. It is n annoying animation thing. It only happens wen you first get the stylus on the tablet and start to draw and is disappears.

wabe posted at 10:45AM Fri, 19 January 2018 - #4322467

If you mean the blue boxes, this you find under the little View Display Options directly over the window you have here as screenshot, the first to the left. There you look for Frame Guides and deselect what you do not need.

Woohoo that did it. Thanks so much Wabe :) (and thanks Shawn for the response)

wabe posted at 1:30PM Thu, 18 January 2018 - #4322454

What grid do you want to get rid of?

When I open Vue the page now has a couple of boxes with a grid in the background

wabe posted at 1:25PM Thu, 18 January 2018 - #4322451

And help via F1? VERY simple. Switch to PDF in the options of Vue. It was always there and sits on your computer from the day you installed Vue. Or look into the application folder under "documentation",

I couldn't find it under options. I eventually found the documents folder, I had no clue how to even find the vue folder but I eventually got there. Thanks :D

wabe posted at 1:11PM Thu, 18 January 2018 - #4322451

Well, have you tried to buy a maintenance or a new piece of software? I can assure you, it IS possible.

And help via F1? VERY simple. Switch to PDF in the options of Vue. It was always there and sits on your computer from the day you installed Vue. Or look into the application folder under "documentation",

Thanks so much, I will try the PDF thing. You don't happen know how to switch off the grids do you?

Regarding the maintenance, no, I haven't tried to buy it because the site is down and I am not keen on giving £300 (or however much it is now) to an email address and also without knowing the future of Vue/E-on. I haven't even been able to download the latest update and I can't be bothered with waiting 2 days for responses every time I need something. Any business that has its site down for a month has clearly got huge problems.

I appreciate you are happy with how e-on are behaving, I however, am not. If they had the common courtesy to create a thread explaining what is happening and what is going to happen I would have a lot more respect for them.

wabe posted at 10:26AM Thu, 18 January 2018 - #4322447

Supersampling is right parisgrandville. Send a request to support@e-onsoftware.com and I am sure you will get helped.

Try getting help files in vue. What about losing the community support on e-on and cornucopia. It really is outrageous treatment of the customer base actually. Yes of course I will wait and hope that things are straightened out, I LOVE Vue infinite, but to simply think it is okay because you can get re-activation via an email is naïve. They are not selling new software or maintenance contracts, that should tell you something, at least it does me. They haven't even got an official presence here to put our minds at rest.

There are other effects as well. For example, I have grids on my page and I forget how to remove them. Select help and I just get the website is down page so whilst the site is down we have no help files. Couldn't they just have a pdf help file in with the software? :(

Why would they close Cornucopia3D as well? I am a huge Vue fan, these are worrying times.

bmdesigns posted at 11:57AM Mon, 08 January 2018 - #4321852

Hi guys, please mail us at support@e-onsoftware giving your latest inst code and the email you have the account registered on and we will send an activation code. :) Sorry I don't have an official e-on log in here......I am real though. John has been in touch with me! :)

Phew, thank goodness, you had me very worried there for a moment :)

wheatpenny posted at 2:58PM Sun, 07 January 2018 - #4321662

I had to reinstall my whole computer and now I can't activate my copy of Vue, so I'm back to using Carrara until they get their website fixed.

I am in exactly the same position. I can't believe the way they are treating their loyal customers. I wondered if they were in the process of going under, it's very peculiar behaviour. I have been with them since I bought Vue 4 pro in about 2004 and have upgraded every year since and invested a lot of money in software and assets. Now I am beginning to wish I had gone down the cinema4d path. :(

Absolutely tragic. Years ago when I first discovered Joanna's amazing talents I talked to her about some of her characters and products and she was friendly and open and always seemed so full of enthusiasm. From the little I knew of her I can only imagine what a huge gap her passing will leave with her family and close friends.

 Superbly painterly.  I am not sure if I like this version or the other one most... actually why choose... I like them both! :D

Unfortunately I had the same old problem with Genesis 2 male and I suspect that is because it is a full body morph.  :(

Let's hope a new SDK is released that will solve the issue once and for all!

Quote - Did you try a male.  Because I found the UV went wrong for the males.

Love esther

I will give it a go now and get back to you. :)