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33 comments found!
ghostship2 posted at 9:37AM Tue, 14 January 2020 - #4376538
I just got it to pay from my paypal account. I had to use a text link that says "make payments." It is unclear that is how I pay for stuff with paypal. It used to be a paypal logo/button that would take me to paypal. I'm on a PC Windows 10 and use Firefox. Like I said, this worked fine up until about Christmas.
We never make changes to checkout during the Christmas season. :) Where did you see this "make payments" link?
Thread: No Response To Emails | Forum: MarketPlace Customers
CHMedia contacted me about the zip code issue. You should find it resolved.
We had a problem validating 9-digit zip codes with USPS. We released a patch two days ago.
You should be able to checkout with any valid zip code now.
Thread: Downloading purchased files fails 80% of the time | Forum: MarketPlace Customers
I have an idea... Which OS are you using? Better yet, please visit https://www.renderosity.com/diagnostics and run our diagnostics tool there.
Thread: Frequent failures to create a thread | Forum: MarketPlace Customers
This is normally caused by a session timeout. About how long did it take you to type up that last post that failed?
Thread: Whats wrong with downloading ??????? | Forum: MarketPlace Customers
MartinTheWanderer posted at 10:05AM Tue, 07 May 2019 - #4351351
And that, as everybody in the industry knows, is unreliable AF, depending on where you live, AND DOES NOT ALLOW TO RESUME DOWNLOADS (at least not in the configuration that Renderosity is obviously using)..
I'm curious. Who else in the industry thinks AWS is so unreliable? To which industry are you referring? Such a horrible reputation must certainly be what makes AWS the largest and fastest growing cloud provider worldwide.
Clients: This Quora question and This ZDNet article
Market share: This article by a cloud management service
All kidding aside, I always appreciate constructive feedback from other professionals. If you have a suggestion on how we could better serve South American members, please feel free to share it in the Feedback dialog on the right of the screen. I'll look into it, myself.
For everyone else, details are what help us address these kinds of issues. Lots of details. I normally don't monitor my sitemail, but this appears to be a special situation. If you are having trouble downloading, please send me a sitemail with the following...
I'll also say that AWS does, in fact, support resumed downloads by default. More specifically, their S3 platform supports the standard range headers that enable resumable downloads. It's up to your browser to properly support that feature. For example, Chrome will happily resume a paused download. The only issue I found was when the network cut out while downloading. In my testing, Chrome was unable to recover from that.
Thread: Problem with * Cookies Allowed * right hand side corner of every page | Forum: MarketPlace Customers
Hello everyone. I'm a developer here at Renderosity. We're having several users report this issue.
Could everyone who is seeing the box please sitemail me your location?
Thread: We want your feedback!! | Forum: Community Center
Thank you for your feedback about the feedback dialog! ? We're discussing this right now.
Thread: Low security at Renderosity? | Forum: MarketPlace Customers
hornet3d posted at 12:31PM Thu, 27 April 2017 - #4303665
nujazz posted at 9:49AM Thu, 27 April 2017 - #4303639
hornet3d posted at 6:39PM Wed, 26 April 2017 - #4303120
henrikmk posted at 8:39PM Thu, 20 April 2017 - #4303113
I'll just chime in that my card has been hacked 4 months ago with no email warnings received from Renderosity, even after checking the spam folder. Then again just two weeks ago, the new card was blocked by the bank for no apparent reason, but I have been shopping here a few times with that card in 2017, before it was blocked. Still heard nothing from Renderosity. Then I actively search and find this thread.
I'm not sure what else to say, other than if you think there are problems, it's best to send out emails unconditionally to all users as a safety measure along with changing all passwords.
One of the problems with pin pointing the place where a card is breached is the defrauded information can be sold on the other fraudsters and because of this there could be a long delay from the information being leaked and the card being used for fraud. I have account with a credit agency and they regularly used to report that my email address and password is up for sale. Happily this information is well out of date and, since I started using a password manager I have not had this warning. They also sometimes advised my card information is also for sale at which point I stop by card immediately.
My cards have been done four times in just over a year and these are cards only used for my 3D content purchases. On two of those occasions Rendo have later admitted a breach of the order process and on both occasions I placed orders here during the period of time the breach was identified. That gives a 50% failure rate to Rendo even as a minimum and add to that the period when the payments were so say declined but semi processed and it is clear that buying from here has certainly caused me grief.
I can't prove anything on the other breaches but what I can do is not buy from here for an extended period of time and continue to buy from other 3D marketplaces and see what happens. I can't say I feel at all bothered for Rendo's loss of sales in all this but I do feel for the vendors who also lose out.
You are absolutely right about the time delay. Also, great decision to use a password manager! You can also subscribe to alerts from https://haveibeenpwned.com</https:> to keep an eye on everything.
I know that by "50% failure rate," what you really mean is that half of the trouble you've had came from Renderosity. But since you've used that phrase publicly, I'd like to point out a more accurate way to find such a thing...
You should look at all purchases made and see how many were compromised. Let's be extremely pessimistic and assume that everything purchased anytime from the very first second of March 9th to midnight of March 12th was definitely compromised. Note: this is not what actually happened, but let's run a worst case scenario here. Let's also only consider purchases made this year. We'll completely ignore all those years when nothing was ever compromised.
I'm probably not authorized to publicly post our sales figures for all of the internet to read. But in this extremenly, inaccurately pessimistic scenario we would actually have a "success rate" around 95%. Again that's not counting the many previous years where no payments were compromised. We've been around since 1998. So you're looking at something closer to 99.9%. (Note: These figures are intentionally imprecise, but they are based on real numbers and they make the same point.)
Again, I know that's not what you meant, but it's out here in the open so I had to address it.
What do you mean by "semi-processed?"
If there's an issue with checkout, I'd like to know about it.I totally accept your comments regarding the claim on the 50% failure rate, I was indeed talking from my point of view relating to actual security breaches but I understand why you needed to clarify the situation.
As to "semi-processed" I was using the term to describe the situation a little while ago where orders were greeted with a message that the transactions had been declined but a 'pending' charge was still placed on the card in question. My own fault really, but I tried again thinking I had put my card details incorrectly and when that failed tried another card. The end result was multiple pending charges on my cards. I do understand that the problem appeared to exist due to an error with Paypal but, unfortunately it was your customers that were affected.
On the wider issue I will say that I did not receive a warning email but in my case it is not an issue as I now check my credit cards on a daily basis and had already picked up the fraud and blocked my card. It was only later that I saw a thread here giving the time frame of this issue that I checked back to find I placed an order here right in the middle of the time frame.
I have to admit I was already a reluctant customer of Renderosity for many other reasons than just this issue but I have reached the point, for the second time in two years, that I am no longer buying from here. I am deeply saddened by that for, as a Poser user, there is little for me over at Daz and while I support Hivewire3D they are a very small team and cannot match the pure number of products you have on sale here. If you feel I am just mischief making here, I am not, I am just stating the position I have reluctantly found myself in. I am happy for you to check both my order history and forum history to make up your mind if I am being deceitful or being a troll or not.
One last comment, and I hope you will take this in and spirit that it is meant, which is a positive one, I totally applaud the efforts you have made in trying to help and your concern which is clearly shown in sheer number and content of your recent submissions to this thread. It is my honest belief that efforts like this a few weeks ago would have done a lot to help customer's here rebuild their trust, something I hope will be kept in mind for the future.
I know there has been a lot if tension here (justifiably). I only called out mazal for trolling, though. So no worries! You definitely come across as sincere.
Thanks for clarifying the "semi-processed" issue. I misunderstood you when you mentioned it the first time. Yes. We should look into that. At first glance, it seems that a declined transaction ought to cancel the hold on your account, right? I'll put in a ticket for us to look at that.
I'm also going to share your comments with the team. They are very constructive, and they make a great point.
Thread: Low security at Renderosity? | Forum: MarketPlace Customers
mazal50 posted at 7:40PM Wed, 26 April 2017 - #4303593
jash147 posted at 7:23PM Wed, 26 April 2017 - #4303584
I'm from UK and have had two cards compromised, no email from this site to tell me - and indeed I may be outside the window for the second one. This seems the most likely cause, so alas I will not be buying for the foreseeable future. Sad about that, but £15000 a lot to go in one fell swoop.
I really don't understand that customers did not get a warningemail, if customers didn't read the forum they still can loose a lot of money. I won't be bying anytime soon to.
Our privacy policy prevents me from explaining in detail, but I find it HIGHLY unlikely this particular user's account information was lifted from Renderosity.
Thread: Low security at Renderosity? | Forum: MarketPlace Customers
As a note to everyone, you had to make a purchase during the window of March 9th - March 12th to be at risk. If you haven't purchased anything for several months or even years, your payment information has not been lifted from Renderosity. We do not store payment information from past purchases.
Thread: Low security at Renderosity? | Forum: MarketPlace Customers
jash147 posted at 7:22PM Wed, 26 April 2017 - #4303584
I'm from UK and have had two cards compromised, no email from this site to tell me - and indeed I may be outside the window for the second one. This seems the most likely cause, so alas I will not be buying for the foreseeable future. Sad about that, but £15000 a lot to go in one fell swoop.
jash147,
I'm sorry this happened to you. I'd like to investigate this further to see if it happened here and what we can do about it. I'm sending you a sitemail. Please respond to it promptly so we can get this resolved quickly. If indeed your account was compromised here we'd like to do whatever we can to make it right.
Thread: Low security at Renderosity? | Forum: MarketPlace Customers
truthordare posted at 7:14PM Wed, 26 April 2017 - #4303263
Wise content creators will purvey their goods at other vendors in addition to Rendo. Hopefully, they are not prohibited from doing so by contract. I tried to purchase Silverwind's Nike today using a gift card, which I often do for security reasons, but the transaction was declined. A phone inquiry with the gift card issuer revealed that transactions from here via its cards are being blocked due to the detection of suspicious activity here. It's indeed a pity for the vendors who sell their wears here, because the plummeting consumer confidence in the security of Rendo's e-commerce architecture will ultimately damage them as much as those whose data was compromised.
I'm sending you a sitemail. I'd like more information on this.
Thread: Low security at Renderosity? | Forum: MarketPlace Customers
hornet3d posted at 6:39PM Wed, 26 April 2017 - #4303120
henrikmk posted at 8:39PM Thu, 20 April 2017 - #4303113
I'll just chime in that my card has been hacked 4 months ago with no email warnings received from Renderosity, even after checking the spam folder. Then again just two weeks ago, the new card was blocked by the bank for no apparent reason, but I have been shopping here a few times with that card in 2017, before it was blocked. Still heard nothing from Renderosity. Then I actively search and find this thread.
I'm not sure what else to say, other than if you think there are problems, it's best to send out emails unconditionally to all users as a safety measure along with changing all passwords.
One of the problems with pin pointing the place where a card is breached is the defrauded information can be sold on the other fraudsters and because of this there could be a long delay from the information being leaked and the card being used for fraud. I have account with a credit agency and they regularly used to report that my email address and password is up for sale. Happily this information is well out of date and, since I started using a password manager I have not had this warning. They also sometimes advised my card information is also for sale at which point I stop by card immediately.
My cards have been done four times in just over a year and these are cards only used for my 3D content purchases. On two of those occasions Rendo have later admitted a breach of the order process and on both occasions I placed orders here during the period of time the breach was identified. That gives a 50% failure rate to Rendo even as a minimum and add to that the period when the payments were so say declined but semi processed and it is clear that buying from here has certainly caused me grief.
I can't prove anything on the other breaches but what I can do is not buy from here for an extended period of time and continue to buy from other 3D marketplaces and see what happens. I can't say I feel at all bothered for Rendo's loss of sales in all this but I do feel for the vendors who also lose out.
You are absolutely right about the time delay. Also, great decision to use a password manager! You can also subscribe to alerts from https://haveibeenpwned.com/ to keep an eye on everything.
I know that by "50% failure rate," what you really mean is that half of the trouble you've had came from Renderosity. But since you've used that phrase publicly, I'd like to point out a more accurate way to find such a thing...
You should look at all purchases made and see how many were compromised. Let's be extremely pessimistic and assume that everything purchased anytime from the very first second of March 9th to midnight of March 12th was definitely compromised. Note: this is not what actually happened, but let's run a worst case scenario here. Let's also only consider purchases made this year. We'll completely ignore all those years when nothing was ever compromised.
I'm probably not authorized to publicly post our sales figures for all of the internet to read. But in this extremenly, inaccurately pessimistic scenario we would actually have a "success rate" around 95%. Again that's not counting the many previous years where no payments were compromised. We've been around since 1998. So you're looking at something closer to 99.9%. (Note: These figures are intentionally imprecise, but they are based on real numbers and they make the same point.)
Again, I know that's not what you meant, but it's out here in the open so I had to address it.
What do you mean by "semi-processed?"
If there's an issue with checkout, I'd like to know about it.
Thread: Low security at Renderosity? | Forum: MarketPlace Customers
henrikmk posted at 6:11PM Wed, 26 April 2017 - #4303113
I'll just chime in that my card has been hacked 4 months ago with no email warnings received from Renderosity, even after checking the spam folder. Then again just two weeks ago, the new card was blocked by the bank for no apparent reason, but I have been shopping here a few times with that card in 2017, before it was blocked. Still heard nothing from Renderosity. Then I actively search and find this thread.
I'm not sure what else to say, other than if you think there are problems, it's best to send out emails unconditionally to all users as a safety measure along with changing all passwords.
Hello henrikmk,
A few other users reported compromised cards around 4 months ago. That incident doesn't appear to have originated at Renderosity.
As for two weeks ago...
Your bank can block your card for any number of reasons. Have you contacted your bank to find out why they blocked your card?
If your bank says they detected fraudulent purchases then I can investigate your account. If your card was blocked for something other than fraud, I wish you the best of luck in resolving the issue.
We sent emails to all users who may have been at risk, but our emails often have trouble getting to everyone's inboxes. (Sneak peek: We're planning some big changes to our email system to address this.) We only sent the messages to at risk users to avoid causing unnecessary concern among users who definitely were not affected. There was a specific window of time when purchases were at risk. That's how we know who was at risk. Member passwords were not compromised in this attack, just payment information that was entered during that window. It might be challenging to imagine how that's possible, but we're absolutely certain of it. I was personally involved in the forensics. While the attack was clever, it wasn't all-powerful.
Again please verify whether your bank detected fraud on your account. If they did, I can investigate your account.
Thread: Low security at Renderosity? | Forum: MarketPlace Customers
12rounds posted at 5:50PM Wed, 26 April 2017 - #4303074
Correction to my above post: I tried to make a PayPal purchase on Mar-16 and wrote to the "Site Technical Issues and Bug Reports" of my problems... then as PayPal purchase didn't work, I tried to purchase with my CC but it didn't work either and in the end I purchased the same item from elsewhere using PayPal leaving me with two "Unpaid order" orders of which Renderosity has been nagging since then. Perhaps that was the weekend in March that the site was attacked? I made the order with my CC but it never went through all the way. I don't recall receiving communication about this, though
Did you receive help with on the other thread?
March 16 was not during the attack window, but I'm still looking into this to make sure.
I've contacted Kristis about your unpaid orders. If you don't hear from her soon, you can send her an email at kristis@renderosity.com or send her a sitemail.
We'll also figure out the email issue over sitemail, so you won't have three conversations to handle at once!
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Thread: problems with paypal | Forum: MarketPlace Customers