Thanks for the information. Well, I am sure the information entered about my credit card was correct. I think it was some sort of communication error, because it took like forever before the error message finally popped up. Bummer though that the products are no longer on sale :(

stasp posted at 10:49AM Tue, 26 September 2017 - #4314738

What should I do when there was an error at checkout? On the Renderosity side, the order was not successfully processed, but on my bank account, money has been withdrawn. So now I am in the situation where I have paid but can not download the products that I bought :(

Anyone? I can't find any other place to ask this question and my email to store@renderosity.com is still unanswered...

What should I do when there was an error at checkout? On the Renderosity side, the order was not successfully processed, but on my bank account, money has been withdrawn. So now I am in the situation where I have paid but can not download the products that I bought :(