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4 comments found!
This is an example of the type of customer service I wish more companies would have. Kudos again to the entire support staff. Its unfortunate smith micro looks to be taking CP in the wrong direction but fortunately Renderosity is still going in the right direction.
Thread: Content Paradise Customers Order Histories | Forum: Suggestion Box
If anything could be done I feel it would be a great service to Rendo and its customers. Your post answered many questions I could not find answers to. I realize business decisions lead to some tough choices but anything you can do will be VERY much appreciated from your customers. The split leaves people in a difficult situation. I know no one guarantees the availability of re-downloads or updates but they are an important thing that shows support for the customer and increases loyalty just as much as price. The content suppliers are also helped since they would not be put into the difficult position of not supporting customers or hosting updates themselves. Unfortunately I have observed a great malaise in many sectors taking customer support for granted, as the economy gets worse and discretionary spending gets tighter and competition gets tougher, customer loyalty WILL be the key to survival. So kudos for looking into any possibilities, and I hope something can be worked out.Â
Thread: Renderosity and Content Paradise end commercial partnership | Forum: Poser - OFFICIAL
The unfortunate part of this mess is that the content artists are the ones who will have the problems. The community is VERY generous and MANY provide updates, sometimes adding additional content. The artists are now faced with the dilemma of having to either not provide this to their customers or hosting the files themselves. Rendo and CP should have worked this out better. It would have not been hard for CP to share the purchase history with Rendo and if the customer had a Rendo account the information could have been keep at Rendo. Some may ask what was in this for either Rendo or CP, simple; good customer relations. Most companies seem to overlook this today and then ask why; when things get tough do their customers abandon them. I feel both are to blame for not giving ANY consideration for their customers. Rendo should feel that whether the purchases were made directly or through CP they were still Rendo customers and doing nothing (they didn't even bother to past ANY information on the split) is just plain WRONG. Add to this CP has a major product (poser) and the associated character lines which give them one advantage and the fact that DAZ is now entering the common content arena with their Artzone market, Rendo should do something to show support for these customers. CP is equally in the WRONG, their selection of content is going to take a MAJOR hit and keeping customers should be a MUCH higher priority. There were many reasons for people to shop through CP at Rendo and both profited from it. I have no problems with the split (it must have made some logic to one of the parties) BUT hanging the customers out to dry was JUST PLAIN STUPID. DAZ will probably be somewhat of a winner out of this.
Thread: Reflecting upon Curious Labs | Forum: Poser - OFFICIAL
c1rcle, I believe the upgrade list obsessed was referring to is the digital content manager, which I believe keeps track of usage for content i.e. adobe books ect. that request it. It allows content publishers to limit a persons usage of a digitally downloaded medium.
The concern I have is will companies be required to support re-registrations after they end support for a product? IE: when poser 9 comes out and one has not upgraded and you have to reload poser 5 will you be able to? These issues have to be resolved, I think some of the motivation for the protection is to reduce piracy but I believe, someone also saw the potential of forcing people to upgrade by eventually not supporting re registration of older products.
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Thread: Content Paradise Customers Order Histories | Forum: Suggestion Box