This credit card nightmare just gets worse. If anyone knows how to get a message to Kupa I would appreciate it. I ordered Poser 5 on Dec.16 as a xmas gift. Due to errors in THEIR authorization method I was billed for 10 orders of Poser 5 and the bank froze my credit card. My bank told me if I would get Curious Labs to call them they could remove the block. Here was the reply from Curious Labs Customer Service. "I am sorry, but we are very resource short today and I am unable to address your requests at this time. I understand your request is urgent, but we are currently buried under urgent requests. Not only will they not make the call so I can get this taken care of and free up my credit card but they now want me to pay $55.00 for shipping to get Poser 5 here for xmas. If they don't make the call to the bank I will not be able to buy xmas gifts for my children. Thanks for anyone that can help me.