Forum: MarketPlace Customers


Subject: How do I go about getting a refund if the merchant won't reply to my e-mails?

Gini opened this issue on Dec 20, 2002 ยท 12 posts


Gini posted Fri, 20 December 2002 at 3:17 AM

This has been going on for a month now! I bought Cyber Vic 2 here a month ago- Though sold as Mac compatible It cannot be used by my system(Mac G4,Propack) the figures and props list but remain invisible, on lt a Mat pose is useable. I e-mailed the merchant who didn't respond but passed the problem on to Daz (even though its not available there) who was super helpful and did sort me out with Amazon Princess- I was having the same problem intermittantly with that, Basically they gave me a new file that worked! Apparently Propack Macs can be picky about reading the cr2 and pp2 s. I have e-mailed the merchant a second time, Still no response, I have e-mailed here and Jeff cannot help other than to suggest I e-mail the merchant- I'm getting dizzy in this circle and Fed Up and I would like either a refund or a credit ! 85764 was the order number.

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