To those of us that are Considering the purchase of LipsInc's Mimic: The CD arrived to our homes and businesses in a CD cover made of flimsy cardboard. The program required that you have the disk in the CD-ROM Drive at startup. Empirical data and Logical reasoning would show that these 2 aspects combined create a high risk of damaging the CD from scratches due to constant use. In addition, we could not protect our CD by copying it as a backup, as it was protected through special software. When we enquired to the company about replacing a damaged CD we were told in no uncertain terms that if the CD was damaged, we were responsible to pay another $195 for a new disk. When we banded together and complained about their policy, they seemed to realize that not supporting their product was both unfair and not good for business. Over a week ago, we at this forum were told by LipsInc that there would be a policy put in place, allowing those of us who have purchased MIMIC to recieve a replacement disc in the event that the CD was damaged. As of yet we have heard nothing. While they sit in silence, we continue to purchase their software on faith that they will come through, while they have not extended that same good faith to us, not trusting any of its end users. I will admit that the product is good, but a good product with no support is the same thing as a bad product. Every time I remove the CD from the Jacket, I worry that I am about ot lose my investment. I am not here to encourage or discourage any of my fellow artists from purchasing mimic. I only wish to make you all aware of the situation. Happy Posing. Aharon Rabinowitz