One of my customers recently wrote to me about needing help with MAT poses in Poser 5. Well, we figured out that MAT poses for Poser 4 (even ones that are made manually) don't necessarily work in Poser 5. See: Poser 4 mat files don't always work in P5 thread.

Anyway, he sent an e-mail to Curious Labs' tech. support to see if they could help him.

From his e-mail:
** Operating System:
Windows XP Pro

• Operating System language (English, French, etc.):
  German
• Subject:
  Mat Poses & Poser 5
• Question:
  I figured out that some Mat-Poses work fine with Poser 4 dont work in Poser 5. The Problem is that you cannot Kill the TextureMap information with the mat-pose.
  Why?, What can I do, Are there rules for Mat-Poses in Poser 5*

From their response:
Poser 5 English version is not Supported on German Windows. English Windows must be used.

Is this true? Has anyone else received this kind of response from tech. support? Are the German and English versions of Windows so different that CL can't "support" people who are eager to purchase Poser before an "international" edition is released? (And will this edition be released before or after the Mac version?)

And I would have thought that CL would be a little more careful about how their responses to people, considering all that's been going on.

--John

VanishingPoint... Advanced 3D Modeling Solutions