Hi Guys :),

I'd like to make things clear with everyone on what's been going on in the forums lately and I'll try my best to have everyone see what's happeneing from my end since I'm being hit unfairly by someone well known in the Poser community.

I do respond fully to all my customer's comments and enquiries, and all my past customers who have written to me CAN tell you this which is something I'm happy to say :)

Recently, someone I know (mentioned above) made a purchase of three items from my store and I knew something was going to happen right from the start:

She first contacted me last November when I started modelling outfits for fun with Cynthia. She wanted me to join her website and create outfits for her to sell on her website (3d-arena). I agreed. I've been at Renderosity since 1999, I thought why not try out her website, have some fun and make a buck or two :)

As most of you know, I have a problem - Cynthia isn't based on Victoria but Posette. Cynthia's clothes wouldn't fit Victoria unless you're an advanced Poser user and know how modify it.

I asked her if her store could help purchase me a copy of Victoria 2 from DAZ to help me model for her website. She contacted Stormrage and they agreed but they were hesitant on this since I was a total unknown to them. After several e-mails, I felt things were dragging along too long. It looked like they weren't going to agree soon, so I modelled my first outfit "Lady Dark Mage" for Posette and placed it at the Renderosity Marketplace instead.

Apparently she and Stormrage were burned by this - especially with the naming of my first outfit "Lady Dark Mage" - which is close to the nickname of the mentioned person. You you understand now that things were simmering in the background waiting to explode. By selling at Renderosity and not at 3-d arena, I have lighted their fuses and they were fuming mad.

Then came my seven outfits at the Renderosity Marketplace and now number 8 with me working with Renapd on Princess of The Wastelands. It took us almost a month to complete the outfit and you bet, we both tested it thoroughly as best as we could. I use an old 1999 version of Metacreations Poser 4 (without the latest updates) for testing but I prepare my outfits with ProPack. I'm used a Duron 1200 with 516MB RAM to create my outfits.

We didn't find any errors (believe me, when someone with Renapd's experience okay's it, then it IS okay) We then sent it to the Renderosity Marketplace for testing. The testing team is headed by JeffH. Believe me, the Renderosity Marketplace testers are REALLY into details. One tiny error and they send the entire packace back to you for correction. The Princess of The Wasteland outfit passed the Marketpace testing without issue - especially since Rena made all the final preparations and coding to it. It takes up to a week for each outfit to be tested by them before they approve each of the outfits for the Renderosity Marketplace.

So it could be said that the outfits were well tested by all of us before release.

Then again there are somethings that slipped by all of us even though we do our best. As far as JeffH has told me, there's two small things that were discovered about a month later so I'll be honest:

1. There's an extra line referring to an unrequired file in the Gothic Corset. If you load the outfit, it just gives a missing file message and that's all. The outfit renders well and textures show up with no problems. You could see for yourself all the beautiful renders at the Poser gallery of the outfit. Check out this beautiful one in the Gallery "White Rider" by Alchera:

http://www.renderosity.com/viewed.ez?galleryid=294593

This line slipped by both me and the Renderosity Marketplace testers as we were preparing the outfit, but it dosen't stop or intefere in any way from rendereng of it.

2. JeffH just told me about this recently. All the files for my outfits were prepared in the English version of Poser. Users of the English version of Poser wouldn't encounter any problems but users of the German version might encounter problems due to the Poser directory names being in German. Rena and I corrected this and we made sure our German friends would be able to enjoy Princess of The Wasteland without problems. Hobbes who is from Germany has just made a beautiful render of Princess of The Wastelands "~~ Latina ~~ Wastleland" at the Poser Gallery:

http://www.renderosity.com/viewed.ez?galleryid=329797

I do try my best to respond to each and every question that customers have regarding my products.

In the above mentioned case, I replied to her in less than an hour after receiving her e-mail! (Total time exactly 1hour and 34 minutes from her end to mine - how's that for fast?)I didn't know how to solve her problem with the Gothic Hotpants so I immediately contacted Clint with the details and told him and JeffH of what happened between us in the past. Since the marketplace testers had also tested the product, I was hoping they could help me out.

I was hesitant to write much in my reply to her, Especially due to the way she behaves in forums in the past, and since it might WORSEN our past problems so I made my reply short, you could read my reply below this message. I'm posting the entire e-mail as I have been entirely truthful and have nothing to be afraid of. The second reason is because Rena alerted me to the following message that was posted by you-know-who at the Store Contact Forum:

http://www.renderosity.com/messages.ez?ForumID=12374&Form.ShowMessage=1089827

You could check the time of her post and the time on her first e-mail to me. She was already acting jumpy already before I could reply to her. Another reason my reply was shory is that I was still waiting for JeffH to reply to me with some help. What if I had replied "Uh sorry, I dunno" I'm sure you'll get another MULTIPLE posting at the Store Contact Forum with a creative headline from her like "Look Everyone, Another Stupid Merchant" and she'll go on,and on and post MULTPLE messages saying that I should stay at home and knit instead of creating products for the Poser Community.

Now that you know the background with this I'll post the e-mail that she sent to me and you could see that although my reply to her was short, I was polite. I received her email on Thursday and JeffH had barely the time to get back to me, when you-know-who posted the following at the Store Contact Forum:

http://www.renderosity.com/messages.ez?ForumID=12374&Form.ShowMessage=1092434

• barely 24 hours after she came around with her problems on Thursday. God knows that JeffH tried his best and raced back to me with a reply on how to solve the problems - I received Jeff's instant message just 3 hours ago when I woke up (yes, I'm 12 hours away from EST, English is not my native tongue but I'm not gonna lay down and profess ignorance with the line everyone outside of the Continental US frequently use whenever they get stumped - "Sorry, me English bad")

ClintH and JeffH must be both shaking their heads in disbelief with the way she's behaving - especially considering her standing in the Poser community. Clint was the one who alerted me to her juvenile MULTIPLE post at the forum. Hopefully Clint dosen't erase her message - it'll be fun to see just how exactly someone with her reputation behaves in public with fellow community members.

Both Rena and I DON'T plan to quit Renderosity OR the Poser community anytime soon and we'll be releasing our next big fantasy outfit within the next few days so stay tuned guys :)! - and rest assured we and the Marketplace Testers will give you 100% our best to ensure our products are error-free!

If you're still hesitant, just let yourself see the beautiful works of other using Rena and my past outfits at the gallery :)!

Thanks for reading. Have a great week guys and happy rendering :)!

• Charley (aka Baron Vlad Harkonnen)

BTW: BELOW IS THE FULL AND UNEDITED EMAIL FROM you know who:

----- Original Message -----
From: "Baron Vladimir Harkonnen"

To:
Sent: Thursday, February 06, 2003 10:57 AM
Subject: Re: Problems with my purchases

I've contacted ClintH on your issue. He'll get in touch with you shortly
with further details on the mentioned outfits.

Thanks.

--

On Thu, 06 Feb 2003 09:23:09
shama wrote:

Charlie,

I recently made 3 purchases from you, the gothic top, pants and the POWL.

SO far I am having immense problems.

The POWL is beautiful of course and I love the style and details, however
it
does not correctly fit a default vicki.

The top's abdomen area pokes through the belly section. The folds built
into
the sides cause folding or "crunching" when posed and the hip area can
disappear when the character isposed. I'd actually be surprised if
someone else
hasn't mentioned this.

I won't be using the cape more than likely it doesn't actually "move"
well.

As for the gothic pants - well they don't even show up when loaded, it
says
they are there. This may very well be due to the fact that you put the
obj file
into the character library, that will cause these issues.

In order to use the Gothic pants I have to load the pants prior to the
model
and frankly that isn't acceptable as I create my scenes before dressing
the
character, and its a simple fix regarding the obj most likely.

The Top throws a "cannot open error" that points to a file in
character/000
sale/02prevo2top.obj but then it opens fine - again pointing to an
incorrect
geometry file or due to the obj being in the wrong folder.

Mind you I like the sets but would like to see these issues fixed rather
than a
refund. They do not work correctly as is - but the styles are fabulous so
I'd
really like to keep them if they are fixed.

I can send you screen shots of the issues I'm having if you would like to
see
them.

S. Backus
Lady SilverMage