I have posted before on how grateful I am for DAZ's outstanding customer service, but they have helped me out again and I just wanted to publicly acknowledge them. About a week and a half ago, I downloaded some files from the DAZ site onto CD, but was so busy that I didn't have a chance to load them into Poser until two days ago. I don't know what I did wrong, but I lost all the files on the CD. The time that I could download the files from the DAZ site had expired, so I could not get them again. I called up DAZ, yesterday, and explained what happened. Within twenty-four hours, they saw to it that I had all my downloads back. They turned what was a really big pain in the neck into a pleasant experience. Thanks again, DAZ! Jay Button