saf opened this issue on Jul 17, 2003 ยท 4 posts
saf posted Thu, 17 July 2003 at 5:48 PM
I purchased two items not so long Back. I tried phoning the company. Obtions were, use an Extension Number!! no trace of an extension number that i can see where it says contact info. Something about Town which the carity has a lot to be desired over a long distance phone call, or press zero for the operator, who seems to have gone home. So i was left no choice but to use the e-mail. The reason why my download was denied was because it stopped on a partial download twice. Once at 30% and once at 92%. So it knew i had tried to download the file twice, third time i tried to download. Basically Denied. Well i have now purchased a product in good faith, and now being denied access to it. Um well if this system is so clever as to be able to tell if i downloaded it more than twice and deny me access, well isnt it clever enough to know when that attempt only resulted in a partial download, which i might say is absolutely no good to anyone. Now i have to go through all this hassle to get something that is legitimately mine. Regards S. A. Fletcher.
ClintH posted Thu, 17 July 2003 at 7:12 PM
Hi saf, Your download have been reset. If you have any problems please let me know. Thanks, Clint
Clint Hawkins
MarketPlace Manager/Copyright Agent
All my life I've been over the top ... I don't know what I'm doing
... All I know is I don't wana stop!
(Zakk Wylde (2007))
saf posted Thu, 17 July 2003 at 7:57 PM
Hello Clint, Many thanks for you assistance in this matter, i am now in receipt of my product. I shall now e-mail a follow up to the company to say it has been sorted. Again many thanks. Regards S.A. Fletcher.
ClintH posted Thu, 17 July 2003 at 10:47 PM