Giana opened this issue on Sep 15, 2003 ยท 64 posts
Giana posted Mon, 15 September 2003 at 10:38 AM
This may or mayn't be the place to ask this, but the other posts surrounding this topic are in this forum, so it seems the most logical to me - Anyway, I'm a customer of many merchants here, and I've no idea who I've purchased from that might be leaving for other climes... I don't want to muck into the politics of these recent events, but I do want to address a concern that I have as a customer: For merchants who are leaving, have left but are still forum-cruising/etc., are you taking any kind of list with you as far as who your past purchasers are? I have received at least two emails/ebots from merchants here telling me about upcoming updates they are doing on packages that I have purchased. If there are updates, how will us purchasers receive those, or are we just SOL in this regard? Also, let's say that I need to download a product again from my purchase list, but now that item is gone - how does that work, or am I just SOL on this too? I should add that the tone of this note, in my head, is not one that sounds snotty, or bitchy, or offensive/attacking, so pardon the wording if it feels as if I'm trying to instigate, as that is not my intent - I'm merely curious what options as a customer I will have, what expectations are realistic... My other concern is that I have an embarrassing amount of packages, and whilst I might be able to remember some of the authors of the packages, I may not remember everyone, and what if I need a replacement package, but now I can't remember who its creator was? Does anyone know if 'sity will allow our past purchases to still exist on our account page even if it has no file associated with it any longer? Thanks!