Forum: Vue


Subject: Problem with ordering Vue Pro any ideas?

ladydrakana opened this issue on Sep 16, 2003 ยท 14 posts


ladydrakana posted Tue, 16 September 2003 at 1:03 PM

I just got off the phone with E-on. I had tried ordering Vue Pro online and it took my credit card information. I did not see an order number on this page. The next page that came up said "Invalid username or password". When I called E-On. The lady at E-on said that she was an answering service only and kept trying to get me to order Mover or Ozone. She was not going to continue unless I ordered something. I let her know that I was very disapointed with these comments and she finally gave me a long distance number to call. With having given E-On my credit card number online for a purchase that totaled $315. I felt I should have recieved at the very lest a little respect. Instead of being asked for my credit card number again. So she could order the product again without confirming that the first order went through. Then being told she was an answering service and could not get that information. She really didn't sound like she cared one way or the other. Several times she said that she was just an answering service. What is an answering service doing taking orders? I don't think I should be billed again, just to find out the status of the first order so I can re-order if it failed to go through. It is making me re-concider ordering at all. I have read other comments here in this forum and other forums about how professional E-on had been for them. When they had questions. So I was not prepared for what I experinced. Yes, I can email them but that can take days or weeks to get a response that way. I will probably try that eventually. How else can I get in contact with some one who has the ability or willingness to help me without it costing me more money or so much time that I eventually give up on them?

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