macrey18 opened this issue on Sep 23, 2003 ยท 5 posts
macrey18 posted Tue, 23 September 2003 at 10:23 AM
how can i get the product as soon as i pay with credit card let me know i wan to download the product today .macrey
StaceyG posted Tue, 23 September 2003 at 11:08 AM
Hi, For first time purchases with a credit card, you will need to email store@renderosity.com with either the 3-digit security code or toll free phone number from the back of your credit card along with your username. Once we receive this information, we will set your downloads. This is for first time purchases only, all future orders will be available for immediate download. Thank you, Stacey Renderosity Store
macrey18 posted Tue, 23 September 2003 at 11:24 AM
how long will it take before i can download
StaceyG posted Tue, 23 September 2003 at 12:41 PM
Hi, As soon as you send the email with the security information, we will set you downloads right away as long as it is within our business hours listed at the top of this page. Also I have seen some AVS failures come through from your account where you are trying to purchase and the system either can't verify your address or the address is wrong. Please do not keep pushing the make secure purchase button. You need to follow the instructions with that error to contact us at our toll free number so we can verify manually. Everytime you push the make secure purchase button and you get an AVS failure error, you are putting that amount in "pending" on your credit card. Stacey Renderosity Store
macrey18 posted Tue, 23 September 2003 at 2:12 PM
i keep calling your number but can get intouch with your place. macrey