BEWARE. You may think that because most of the stuff that is out here is for DAZ models that DAZ is some great company well this is simply not true in my opinion. From what I can tell they may have used to be a great company but since they are in a rush get out their modeling program and new items first they are sacrificing quality in alot of cases and customer service completely. You are going to have to purchase the M3 and V3 models if you want to have use of most of the free items but I reccomend purchasing the accessories from this site or others and not from DAZ. Im not saying all DAZ products are bad. The ones that they actually THOROUGHLY test are great and have no competition anywhere. The problem is they are in such a rush to get new products out there and take your money that they dont test them all very thoroughly. And once you discover the problems it takes forever to get help from DAZ if at all. They are even using a new trick lately by saying when you call, which is the best way to have your problem solved with DAZ dont bother with emails they dont answer them often, that the person you need to speak with is in a meeting please call back later and when you call back you get the same spiel. So be careful buying large quantities of DAZ items and if you have a problem I hope your patience is good because youre going to need it. Why am I up here badmouthing DAZ well let me give you a little taste of my history with DAZ and maybe you will understand. Im very new to the 3D community, Im an old 2D'er. Ive owned Poser 5 for about 8 weeks now. After starting to use P5 I began to search the various websites for tutorials and free items so I could learn to use and make my P5 journey more fun and interesting. Well low and behold what do I discover? Over 90% of the free items as well as the items being sold are made for DAZ models. Being a newbie and seeing this I thought wow DAZ must be the shit cuz everyone is using their stuff. So I went to their website and in this short period of time purchased well over 100 items as well as a club membership (to the tune of over $1200). Thats when all my troubles began. I order hard disk burns with every order I make because I am on a dial up connection and dont like waiting to download. So starting with my second order I began having problems with some of their accessory software and tried to get help from DAZ proper. I was polite and friendly at first but after waiting 12 days just to get even an acknowledgement that my problem was being looked into I began to get angry. It was only after I did send them some angry corrospondence that I got the help I needed. I also made several more purchases during this time. Well to make a long story short I have placed 9 orders with DAZ so far and have had problems with the item(s)out of 7 of the 9 orders so far. Of the 2 that I had no problems with, one was the club membership. Thats not a very good percentage folks and as for the number of items Ive had problems with the count so far is 10 and I havent even gotten around to trying all of my stuff yet. Ive been helped so far, not always satisfactorily, with 5 items. Am still waiting on the others. I should say here that a large majority of DAZ products are good items its the poor customer service and attitude of the folks at DAZ that have really got my ass chapped. And I also think that my problems stem from the fact that I have purchased a very large volume of merchandise from DAZ in a very short period of time and all of my problems are happening at once. That doesnt change the fact that the problems shouldnt be there in the first place or change the fact that when spending the amount of money that I have on the items that I should expect fast and helpful replies to my queries. The only real way to get help from DAZ is by calling them and my problem with that is that I am in the same timezone as they are and I work for a living and rarely get home before 5pm so that option is really not open to me and they have noone to talk with about these problems on the weekends. Their forum staff, the ones that arent rude or cowardly, can help you with questions about use of products but arent much help when it comes to technical difficulties. I want to use another example to point out why I am so angry with DAZ. I have also purchased about 40 other items from this site and others (not DAZ). The ONLY problem I have had was that the first order I made at the Renderosity website thru PayPal where I was promised an immeadiate download, I had to wait 12 hours for this immeadiate download. But the items themselves have all worked fine. Not one problem. And when I asked questions about the products from the vendors I got replies back within a day. Thats quality customer service and how a buisness should be run. There are no excuses for the way DAZ has been acting lately. And I say lately because alot of folks have told me that DAZ USED TO have great customer service. Them working on this new modeling program of theirs is no excuse. Im in the service industry. I clean, repair, build and maintain chimneys and fireplaces, Im a certified chimney sweep. If I was to ignore my customers questions about quotes Ive left them or problems with work I have done for them I would not only lose these customers to my competition I would be plagued with lawsuits. And I would deserve that. But I dont treat my paying customers that way and when I am the customer I expect to be treated the way that I treat my customers. No excuses, no lame promises that the problems are being worked on. I get in contact with them and try my best to resolve their question and/or problems in a timely and professional matter. This has NOT been MY experience with DAZ so far and Im not happy at all about it. So my advice to you newbies is be very leary about purchasing mass quantities of DAZ products all at once and when you do have a problem dont expect to get help with it very fast. I also urge you to purchase your accessory items from this website and others not DAZ because now that my initial DAZ blindness has worn off Ive come to realize that DAZ is trying to be the Microsoft of the poser community and the folks that are making things for their products are putting out better quality products than the parent company. You get items that work and answers to questions in a reasonable amount of time. Another thing I have noticed is you get more for the amount of money that you spend, ie; clothing, textures, props. With DAZ you buy the main item and then have to purchase several more packages just to get the overall effect. So dont purchase anymore from DAZ than you have to. And if you see something brokered at DAZ try contacting the modeler and seeing if they offer the same items at other sites. That way if you do have a problem at least you will be able to have it solved in a reasonable amount of time. If you are happy with DAZ and havent had the problems I have, which I hope most of you havent, then just ignore me. But this is really directed at the newcomers to Poser from another fairly new user. And Im sure this post is going to draw alot of angry responses from the folks I call DAZ groupies. Most of them are modelers who broker their items at DAZ and dont want people thinking poorly of the place they sell their stuff so take what they say with a grain of salt. To these same modelers I am pissing off with this post, well most of you, Im sorry. The company that is representing your items and income has given me such a bad experience that even if youve created a great item and worked all the glitches out of it, if it is brokered only at DAZ then Im not going to buy it and Im going to urge others to do the same. I meant what I said in the DAZ/Microsoft comparison. They arent quite that yet but we need to stop them before they become that. Ive found that the only way I get help from DAZ is by being either angry or negative. Ive tried till I am blue in the face to be patient and polite with no avail. I am hoping that with this post others wont have to go thru what myself and others have gone through with DAZ. Because I want to restate what I said earlier. The products that DAZ THOUROUGHLY tests and then markets are fantastic and have no equals (look at the Millenium Dragon) its just that in their rush to further cement their hold on the poser world they are leaving behind the things that others have told me made them great to start with, ie; quality products and good timely customer service. I really hope that DAZ QUICKLY takes care of this because until they do I wont be spending my money with them and I will be urging others to do the same every chance that I get. And Ive spent over $1600 total on this hobby of mine so far and have more money to spend. I choose to spend it at the sites that treat their customers correctly which doesnt include DAZ at this point. I will be crossposting this post to several different sites forums because I am that angry about this and want others to not have to go through what I have gone through. I sincerely hope that DAZ changes and I can do buisness with them again cuz I really dont like to be an asshole but you folks have made me feel this way. NEWBIES BEWARE!

"I try to save one life a day, its usually my own."
John Crichton

Take a valium man.

I have heard of these problems from others and have experiences on the merchant side with Daz that are very similar in many respects. That is why Sixus1 Media exists and why we are finally starting become more vocal about a number of things in the communities and on the business side of this market. We work hard to provide expedient, personal customer service both to customers we gain through Renderosity, 3DCommune and through our own site (www.sixus1.com). I just wanted to let you know that I certainly understand where you are coming from. As a business, we are dedicated to offering a quality alternative to the problems you have described. As a producer of original figures and other Poser content, I hate to hear of problems such as this with any vendor, be it Daz or otherwise, as it soils the overall reputation of everyone in this market. Hopefully your experiences else where will continue to be positive and you will find that there are a large number of quality products and sources for them available beyond what initial appearances might show. -Les

.

Although I have had problems with/at Daz, they have ALWAYS been helpful and supportive and tried to address the issues, and this is even after I have been a complete and utter prick to them. May I suggest instead of acting like a raving lunatic, that you invest some money in a good internet connection. You seem to have the money for all of these purchases, so why you cannot afford to buy a better Internet connection, I do not know. Even if you cannot get a better connection, there are Internet cafes and Kino's like places where you can rent a computer for an hour at a time for a VERY reasonable rate, where you could download your purchases and burn them to disc without any problems. You know, MOST people here have not had the problems that you have, which leads me to believe that the problem is with YOU and not Daz. Prepared to be "politely" flamed by a whole sh1tload of people who support Daz. In this case, you deserve it.

In the Daz forums Daz posted very nice replies to you & even posted a list of how they're working on improving their customer service. People gave you suggestions on how to test the CDs to see where the problems lay. You either ignored the folks that tried to help you or just called them "Daz Groupies" and dismissed them. I have been a Daz customer since before they were named Daz, in the Zygote days right before Victoria ever came into being. Their products have been excellent, and if there are any issues they do fix them. I realize that they are mere humans and don't expect everything to be 100% all of the time, but I have had nothing but excellent customer service from them! Sixus1, the fact that you just jumped in on this ludicrous thread lowered my estimation of you. ;)

Calypso Dreams... My Art- http://www.calypso-dreams.com

Renderosity Gallery

'Mods, just a note. Although this thread was started by someone who wanted to discuss issues regarding Daz (which is their right), it seems that some commercial interest has decided to hijack this thread for their own purposes (#3) above. I guess this means this needs to be moved to Product Showcase....' and I would like to point out that this thread was further hijacked by a user to make a personal attack on another user - Qhote's 'May I suggest instead of acting like a raving lunatic' 'You know, MOST people here have not had the problems that you have, which leads me to believe that the problem is with YOU and not Daz. Prepared to be "politely" flamed by a whole sh1tload of people who support Daz. In this case, you deserve it.' I point you at this section of the TOS - 'Members/Users will not use this community for; Any practices that affect the normal operations of the community (Admins will take whatever steps are necessary to restore service). Transmitting any libelous, defamatory, or any other material that could give rise to any civil or criminal liability under the law. Personal attacks. This includes but is not limited to, destructive, abusive, defamatory communications in any form, and retaliatory attacks from personal attacks. If you need assistance, please communicate with someone from our Renderosity Team. Destructive commentary/communications made with the intent to disrupt or attack (Trolling). This applies to any communications within this community, whether in the forums, art galleries, graffiti wall, chat, or IM. Advertising or linking to any publications and/or web sites that are age restricted due to content, and/or pornographic in nature.' '

I think most people here are bright enough to make their own opinion, do their own research, make an educated choice, and cross their fingers and clentch their sphincter anytime money leaves the wallet before recieving the purchased goods.
Accept the fact that things never work as planned.
The only thing to do is be prepared and go about things in the most logical way to remedy the issue.
And take a valium.

um, excuse me.. as far as commercial interest goes you're absolutely right:it's totally in my commercial interest to inform someone in this position that there are alternatives. It's also in the commercial intersts of 'rosity to have that mentioned here, as it is also in the same interests of every merchant here at 'rosity. I'm curious to see if this gets moved. I've stated before that simply because of my business I CAN'T post in this forum, for any reason. It'll be interesting to me to see exactly where the loyalties lie on this one: with Daz, a company who is in direct competition with 'rosity on many levels, or with a merchant simply making a point that there are alternatives. Caly: I'm sorry you have taken it that way. Really. I am. But I also feel that I'm totally justified in stepping in here. While I obviously speak for my business, the points I'm making are totally in support of 'rosity and it's merchants as well as other sites that offer sound alternatives. I'm not saying that people shouldn't give Daz patronage; I'm saying that when the frustrations mount they have alternatives. I'm saying that even before the frustrations begin, they have alternatives. I'm saying that there needs to be more emphasis placed on alternatives and that a one-horse-market, either intentional or not, real or simply percieved, is a breeding ground for problems such as the ones this gentleman has mentioned.

There's a simple remedy: Don't spend your money on content but spend it on a modeling software and become a creative instead of a purchasive.

BTW: If I were hijacking this thread, I would put a link to my store here, my store at my site and/or my store at commune. FYI: it's amusing to me how folks can post praising DAZ and it's all good, but if they have a problem it's like they risk being lynched. Very amusing.

I'm not defending or attacking anyone here, I just want to understand the nature of your frustration. What were the DAZ product problems you were having? Please be specific with the product name, the error you had with the product, your version of Poser, your computer operating system, the amount of RAM you have, the amount of RAM allocated to Poser, and your hard drive space. Thanks. bB

BastBlack .. The nature of the problems were errors in CD burns in I think mos of the problems. When suggested he try the drive on another computer possibly, he ignored it, he also ignored a number of other comments by people trying to help him. CD error vs downloads that he does at other sites that have the perfect quality etc ... Not really the same to me.

Daz3d quality control is still better then the RMP QS. Nuff said.

rocking in fetal position

I'm in my happy place...
I'm in my happy place...I'm in my happy place...I'm in my happy place...I'm in my happy place...I'm in my happy place...I'm in my happy place...I'm in my happy place...I'm in my happy place...I'm in my happy place...I'm in my happy place...

i have had no problem with daz customer support,the couple of occasions i have had to contact them the problem has been dealt with within a few days at most,none of the products i have purchased,which is quite a lot,have had any major problems that wern't solved quickly once the problem was pointed out to them.

pats iamonk on the back gently<<< There, there, now. It'll all be ok. :)

Truly bad form to use this as an excuse to advertise another store, imo! I don't think there has been even ONE time where DAZ did not try to help out once they became aware of a problem. Usually, things happen on weekends when workers have a deserved day off. This damn complaint has been cross-posted...enough already.

L'ultima fòrza è nella morte.

Just putting my two penneth in and all that. Ref; Daz customer service - They have been a little slower of late but have always got me sorted in the end. Ref; Daz quality of products - I must have spent about 400.00 on Various Poser products over the last 2 years and all of them including Daz's have been excellent. Ref; spending $1200.00 on poser products in one go - My god, how much, I'm in the wrong job MaRv enrolls on chimney sweep course and starts typing his resignation :o)

If you are unhappy you have every right to bitch, fuss, moan and gripe all you want to...The constant praise around here is enough to make you gag, Daz is screwing up a lot lately, you just had balls enough to speak up. Good for you

I think I've already addressed the whole "advertisment" issue above. Sorry if you took it the wrong way... alternatives: that's all I'm saying here. Alternatives. BTW: give the guy a break! Someone posts here praising Daz and it's all good; someone has a problem with them and just watch what happens. Very intersting dynamic for both a community and a market. Very interesting indeed.

ChaosOutlaw has a right to his opinion. The opinions of others are equally valid. So here are my experiences with DAZ as a counterpoint.

Like Caly, I've been shopping there since well before they were DAZ, back in the Zygote days. I've spent a ton of money (don't even want to think how much! :-> ) with them, and bought an awful lot of items over a period spanning years. I have had problems with a few of the things I've purchased. An email to DAZ's customer service has always been enough to set things straight.

Once or twice (again, over this period of years) I've emailed and haven't received an answer. I gave it a few days, then re-sent my mail with a polite note attached to the effect that I hadn't heard from them yet on the matter. That always got an immediate, helpful reply. The items I've bought from them have all been well-made and well-tested, with a few little glitches here and there (like the inverted Michael 3 bump maps), but any reasonable person realizes that no company produces 100% of their items flawlessly every time.

DAZ makes very high-quality 3D models for affordable prices. They're customer-service-oriented, helpful, talented folks. I've enjoyed the years of shopping with them that I've had so far, and if they carry on their business in the way they have in the past, I will remain a loyal customer of theirs in the future. And no, I'm not a broker with them (I'm not a merchant at all, in fact.) Nor am I a "DAZ groupie", whatever that is. I'm just a satisfied customer.

I wouldn't hesitate to recommend DAZ to any Poser newbie, because DAZ is a terrific example of how an ethical and responsible business conducts themselves and contributes to this community. If I may be allowed my own cheap shot here, DAZ has never once -- much less multiple times -- wittingly or unwittingly allowed a broker to offer pirated items for sale and then kept the proceeds, without allowing any recourse to the cheated customer.

No, someone here posting problems is very welcome, as many times it helps others out who are having the same problems. Someone who posts here after ignoring ample support provided elsewhere is not welcome, as they are just being trolls.

Dirk, no-one is denying this mans right to "bitch, fuss, moan and gripe all you want to" he has expressed his opinion and for the most part we have expressed ours, without any personal attacks against him. We have all had good and bad experiences on the subject we are discussing, it just so happens that there are more people that have had good experiences than bad, which should speak for itself. Whether "Daz is screwing up a lot lately" is a matter of opinion, your opinion and you have a right to express it, however I feel demeaning our views with comments like "the constant praise around here is enough to make you gag" is hardly a mature approach to debate. MaRv

exercising my right to "bitch, fuss, moan and gripe all you want to"

MY ASS ITCHES

It my be my laundry detergent, maybe that wasn't a fart?
It is kinda sweaty...
this chair is uncomfortable, I think it is bruising my butt.
Wait...is that a pimple I feel...
Uh oh, that wasn't a fart.
I should wipe.
Damn, I can't, I'll have to wait.

Oh well, good thing Rosity is here to hear me complain.
No, they can't help me, but I can warn EVERYONE to make sure they check after every fart!

Oh my what a silly lot of nonsense all of this is lol.... Mods, don't close this one down, it's too much fun. :] Fish

Well...I must be the odd girl out here....out of ALL my purchases from various sites RMP/DAZ/RDNA & several others, I've only had a problem with 1 item...and thanks to people here and their help the "problem" was solved. So I have no complaints about ANY items purchased. knocking quickly on my puter desk - wood ;) Still an overall happy camper LOL :)

let him rant :-) after all he did pass the"Does he have a gallery here??" Litmus test YOU TELL EM CHAOSOUTLAW!! GO ON WITH YO BAD SELF!!!! ;-)

My website

YouTube Channel

I would not be me if I didn't at least say something :) DAZ has been slower to respond recently...but in their defense, they have had quite a few folks that normally handle these issues out on maternity leave and so forth...however, a business still needs to operate and perhaps they should have hired temps or something to help with the load... We are in the age of fast communications, but I think overall, customer response and service across the board is eroding to the point of being nonexistant. The Poser community/merchants in general are extremely responsive compared to the norm....I think it is being a bit nieve to think all is going to go well all the time...but I know I still bitch up a storm when things don't go right...with the same fervor as Choasoutlaw... how else can we keep the stores and merchants on their toes and give us the support we deserve. And this also makes it very necessary for there to be alternatives..we should support them....

Humankind has not woven the web of life. We are but one thread within it.
Whatever we do to the web, we do to ourselves. All things are bound together.
All things connect......Chief Seattle, 1854

ChaosOutlaw has every right to post his frustrations, but I do hate to see that he is aiming the message at Newbies. I hope the tone of his rant will help the new users see the problems he is having in the correct way. On one point I must agree...I think DAZ has had a few more problems with models than usual. That is my only agreement and I will say that they are very quick to see the errors and correct them. I am far from being a DAZ groupie, but I do know quality when I see it and they give you quality over and over and over. I have had a some problems with downloads and a few unanswered e-mails. This has always been corrected in a short period of time to my satisfaction...and I am a picky person. Everyone I have spoke to at DAZ has been delightful and helpful. I think their customer service people are very well trained and knowledgeable. ChaosOutlaw I do admire you in some ways. You already have a gallery..I was using Poser for more than a year before I was willing to post anything. I am still not happy with my work after 3+ years of trying. Maybe, though, with just 8 weeks of Poser 5 under your belt you might consider that some of your troubles lie within your newness to the program. Trust me, there is a reason that all the other stores are full of products based on DAZ models. They are great models! Diane

Things to do while you wait for anything 1. Take a Valium - I had one once, their niiiice. 2. Make killer bong out of vacuum, toilet, and pasta strainer - Don't ask what I was waiting for. 3. Organize Runtime folder - Ok that's pushing reality. 4. Remove unwanted body hair 5. Paint eyeballs on pointing devices and have a wine and cheese tasting party. 6. Shake cheese doodle dust out of keyboard. 7. Visit OT forum - I love those guys. 8. Clean up workstation - Ok that's a waste of time. 9. Start P5 a renderin' 10.Surf for foul porn to send to those making you wait. Just a few suggestions from your Unky Monk

Mods, don't close this one down, it's too much fun. Just keep it good, clean fun. ;-) 1) ChaosOutlaw can post his problems with DAZ here. Although strong, these opinions are not slanderous nor are they attacking individual members here. OTOH, people can post their opinions on the validity of those opinions. At least to me, "politely flaming" means attacking the post, not the poster, and that's fine. 2) A few statements in the thread are a bit borderline, but aren't direct attacks. There's a difference between being told that you're acting like a lunatic and being told that you are a lunatic. It's the same difference between saying an opinion is stupid versus the person being stupid. 3) Merchants can post about their wares/services here if it's relevant to the thread. Since the topic is about problems with DAZ customer service, posting that there's alternatives is valid. OTOH, posting your opinion on such posts is also valid. (Just keep the opinions on the posts, not the posters.) In a nutshell: post an opinion and expect to get opinions on your opinion. Cheers! Cres

Had something constructive to say, or so I thought. But now I think it's rather pointless.

my 2cents: I have a lousy dialup connection and sometimes run into issues downloading large purchases (10meg+) But do occasionally order them (up to 30meg+). DAZ and ALL other market places have always been Prompt, Polite, and Sincer to resolve ALL my issues as they arise. And Always to my satisfaction. Just recently I had trouble with a 'burned CD' consisting of Ghostmacbeth's M3 Creature. No problem, DAZ took care of it and EVEN wrote me a courtisy letter asking if all was well. They all get Gold Stars in customer satisfaction from me. Makes me wonder why a select few gripe so much...?

ChaosOutlaw, I'm astounded you posted this thread here, after resisting any attempts DAZ made in their own forum to offer solutions, remedies or help. You have plenty of excuses not to cooperate in finding solutions or remedies. You don't want to waste your time, etc. I hate to say it, but this thread, in addition to the DAZ thread leaves me wondering about your true motives. You're a newbie, and are having problems? Do you think maybe you have more to learn?

bubble,bubble,bubble,bubble,bubble,bubble,bubble,bubble,

You know...

gasp
choke, choke
gasp

exhaaaaaaaaale

...you know.....

...hmmm....

If you scrample the letters that spell

DIGITAL ART ZONE....

bubble, bubble

...you ummm get, huh? Oh yeah!

DIE GOT IT, NARLAZ

Now, umm, I would be pretty pissed too if someone called me a NARLAZ.

bubble, bubble

Considering ChaosOutlaw admitted downloading warezed Daz stuff from Usenet in the Daz forum, I'm left wondering if perhaps it's just the great wheel of Karma, man...

"you are terrifying
and strange and beautiful
something not everyone knows how to love." - Warsan Shire

Sixus1, dirk5027 No one has said that Daz is perfect. But when Daz has issues they rectify them in a professional and friendly manner. :)

Calypso Dreams... My Art- http://www.calypso-dreams.com

Renderosity Gallery

You said RECTIFY huh,huh.

Okay, Iamonk, #32 just cracked me up and made it all worthwhile to read this thread, and in #37 did I sense a hint of Bobcat Goldthwait in there?

"I don't think there has been even ONE time where DAZ did not try to help out once they became aware of a problem." Let me help. :-) Because of the degree of my frustration with a recent customer service issue, and because I felt that other DAZ customers should be aware of their options, I posted a rather lengthy complaint to their forums with the subject line "Not cool!" this past week. I did my best to state my case politely while making clear that I wasn't happy with what had happened, and why. (I won't reiterate the whole thing here. It'd be overkill...the thread is still at DAZ.) Several members and one forum administrator very kindly reassurred me that I wasn't being a jerk, and made some suggestions. I'm going to take them up on that tomorrow. Interestingly, some of the top brass at DAZ did appear to bend over backwards to placate ChaosOutlaw, but in spite of my soliciting suggestions from DAZ staff, nobody bothered to respond either in the forum or in private communication. I find it odd that my relatively reserved style of complaint led to no response at all from actual DAZ staff. Now to be fair, I haven't contacted them privately yet...I hadn't decided on what to do until after closing hours on Friday. Knowing how cooperative they usually are, I'm optimistic about coming to a resolution and a happy ending to my little beef. My point in bringing this up again is that in spite of trying to be polite and show good faith, I got no response, whereas more heated complaints got private and public responses. What's that all about? The fact that many people are eager to say they've never had a problem doesn't mean that some of us haven't had problems. I've been one of the DAZ-praisers many times in this forum, both about products and services. It's true that the happy purchases and customer service experiences don't get public praise most of the time, and that when someone does complain publicly, it seems like more of a slam than it probably really is. I'd like to think that in the end, cooler heads prevail (which is not meant as anything against anyone in this thread.)

I've never had serious problems with CS, but that doesn't mean other people haven't. However, just because someone is having problems with DAZ doesn't mean that DAZ completely sucks and is trying to screw everyone over, though, either. The squeaky wheel may get more grease on occasion, but sometimes it's tossed out onto the garbage heap. ;-) xoconostle - the thread title "Not Cool" might not have alerted the DAZ brass that you were having a serious problem. I've found that specific subject headings usually get better responses. I'm not saying a subject title of "DAZ you suck!" is appropriate, but maybe a thread titled "I'm having serious CS issues and need help" might get their attention quicker. (I know it works for me when I'm looking at threads.) And we now return to the major post derailment now in progress. ;-)

Attached Link: http://forum.daz3d.com/viewtopic.php?t=500

May your cooler head always prevail, Cresecent. :-) You make a good point. I don't for a second think that DAZ sucks, I think my recent experience sucked, but I think you already know all about that. My job at this point is to simply speak to someone on the phone tomorrow and see if they're willing to give this one last go. In trying to provide a little more balance, interested persons might want to know that DAZ is aware of the recent tide of frustrations. Check the link. If it doesn't get you to Chris Creek's message about customer service improvements, try logging in regularly, go to The Commons, and check the "Yay!..." thread.

Well, I don't know about being a DAZ groupie - What does that mean? People who hang around outside the office trying to pick up techs? - but I do broker through DAZ, so maybe I'd be considered biased. Still, I'll say this anyway. DAZ admitted (in their own forum) that things have been a bit hectic of late and that there had been a higher than usual number of customer complaints, unanswered e-mails, etc, etc - and they spelt out the measures they were taking to correct the whole situation. The post said something like 'one unhappy customer is too many as far as we're concerned'. Anyway, the point is that DAZ may have had problems lately... but they at least have the guts to own up to it, not pretend it isn't happening, AND they're damn well doing something about it. So, if DAZ is the inefficient, uncaring company portrayed in chaos outlaw's post, how come they have the balls to acknowledge the problem and take steps to fix it? I'd say that the comparison with M$ is pretty thin. When did M$ last own up to making mistakes? I also followed chaos outlaw's thread at DAZ, and IMO, he didn't seem to want to take the advice offered in that thread. He has every right to his opinion of DAZ, but to me, it seems to be based on frustration, rather than a genuine grievance. mac

Me likes supporting all the incredible artists right here. But then, I do have a problem paying every month for the privilege of spending more money on stuff I really don't need. This is my hobby, not my life. If I see something at DAZ that I cannot live without, i'll buy it at the premiere price. But i'll wait a while until it's been 'updated'. Don't hate me cause i'm 'thrifty', LOL!

Most of his problems were CRC errors on the CDs, but he'd also had the Charger Tack sent in error for the Charger itself (SteveK arranges a fresh download) and had bought the M3 Pirate Poses which had a problem (see a Post by Don, their creator, in this Forum). As has already been said, comparing CD to downloads is not very fair, and he had various suggestions for resolutions. However it appears he had tried phoning. In summary, I'm comfortable on this fence, and I'm staying here.

Yeah, posted here, DAZ, RDNA, etc. A bit tiresome when one doesn't take advice offered.

FlyByNight

xoconostle you got mail at Daz forums. (hate having multiple windows open you never realize where you are til too late lol)

"May I suggest instead of acting like a raving lunatic, that you invest some money in a good internet connection. You seem to have the money for all of these purchases, so why you cannot afford to buy a better Internet connection, I do not know. Even if you cannot get a better connection, there are Internet cafes and Kino's like places where you can rent a computer for an hour at a time for a VERY reasonable rate, where you could download your purchases and burn them to disc without any problems"

Lol, I have to laugh at this, sorry, but usually the reasons for being stuck with Dialup is specifically because there is no other choice. And if someone is in a remote enough place to not have access to DSL, they're likely no where near an internet cafe or a Kinkos with DSL either. I know that's my case. I'd have to drive an hour.

I do have to say that if you're having problems with each and every item you download, perhaps you should take a step back and realize that the fact that you've only owned Poser for a short time, maybe you don't know it all? Seriously, instead of jumping up and down at a problem, calmly ask questions regarding the problem. Even if Daz can't answer right away, there's always someone either here or at Poser Pros who's likely online at the same time.

...... Kendra

oooooooooo. I love anagrams. Here are some for "Digital Art Zone" Darn it! I got ZEAL! Lizard got eat'in... I got neat lizard... I glide to Tarzan... It a dozing alert... Gazed tart in oil... God! I tantalizer!... Idolize gnat art!.... "Dig in Lazaretto!".... "Ole! I dazing tart!" and what did Glenda tell Dorthy on her second trip regarding Godilla's visit?.... "It ate Oz darling...." --------------------------------------------- For Renderosity....... Oyster in red... entry or dies... Dryer on site...(good for hairdressers and laundrymats) Ride 'n' Oyster "Yes dirt'r one!" rested irony Tiny red rose -------------------------------------------------- for "Poser Pros" "Proposers!" "Sores or PP!" "Poor Press" "Proper SOS" (don't shoot the messanger) "Oppressor" (hehe) "roses pop!" "Pro Spores" ------------------------------------------------------ for "AntonKisiel designs" (you know this is going to be good. heheh) "Noisiest skin dangle" (eeewwwwwwww) "In Godlike nastiness" (I like that one) "Skinniest gold in sea" "denoting alien's kiss" "Single inane kid toss" (my favorite booth at disney) "a silkiness denoting" "Giant silkiness node" (no comment) ROTFLMAO, Anton

-Anton, creator of ApolloMaximus: 32,000+ downloads since 3-13-07
"Conviction without truth is denial; Denial in the face of truth is concealment."

NEW The Poser FaceInterMixer

I must be one lucky SOB! I Have not had any major problems with DAZ.....any minor issues were always resolved. No download problems, no purchase problems, no renewing the membership problems, no problems with PayPal or my Visa Card, I got the boots, I got the gazillion free items when I renewed. I got vouchers and found DAZ originals I didn't have!! I even managed to create a character with M3 that didn't look like a girl!!! And that's not all......I've also never had problems with Sixus1, RDNA, Sam's 3d, Poser Prose, Poser World, iw43d, Zeta Studios, PhilC, Rendorosity or any other place I've every puchased.......(knocking on wood with both fists!!). Yes sir......I'm one lucky SOB!!!

I have dealt with Daz since I've been here and I have to say for the most part their customer service has been very swell. I don't think it's fair to say that newbies should be suspicious of them, or their motives. I am not sure why anyone would buy $1000 worth of stuff at one time, without testing the waters first, but oh well. My only fault with Daz and advice to Newbies is to wait for sales or seriously marked down items if you can. Daz has a tendency to take expensive items and suddenly make them part of some giveaway, causing you to eat the cash that you'd spent a month and a half before. ShadowWind

You guys have got to see the email I just got from this waste of space. I would love to post it, but it would violate every term of service here. Anyone want a good laugh, send me an email online here and I will forward it. I guess warning, contains harsh language and suggestive situations.

I have bought a few of Daz's products and I find them to be very reasonable. Like the Mimic Pro. The price went way down and quality went way up. I also bought the new Michael and the Cartoon figures. I haven't tried these out yet but they sure loaded into Poser without a hitch. On the other hand, I think that ChaosOutlaw is absolutly right about when you start, you begin to believe that Daz is the only place in town and you should be buying from them exclusively! To add to that fact is the fact that I don't own or have purchased any other products but from Daz. Since reading the treads over here and looking over the marketplace here at renderosity I was beginning to think about perhaps buying some software from vendors here at Renderosity. I never thought of buying any characters because Daz is the only one that produces any good ones. That was until I read post #3 from Sixus1. I think I will be checking out your site Sixus and see your characters for sale. Your right, Daz isn't the only game in town for clothes or characters. Thanks... PS: You should post your stores URL!

I had just recently purchased and downloaded V3 and the Morph Packs from DAZ. Before I had a chance to make a backup copy my computer crashed. I emailed DAZ and within 24 hrs I was able to redownload. This is only my second purchase from them and as far as I'm concerned they have pretty good customer service. I agree with one of the previous posts that it helps if you have broadband. Downloading makes things easier, and they give you at least 3 attempts. In my opinion that is more than most people need,(I was able to get it in one).

Attached Link: http://www.sixus1.com

InfoCentral, try the above

Attached Link: http://www.sixus1.com/

Just jumped back in here one last time to say sorry to Sixus1. I slighted him/her in a comment about advertising his/her web site in the discussion earlier. Just bad timing on his/her part to posting when I was annoyed and bad judgement on mine. Deleted prior message #3. And here is some free advertising: http://www.sixus1.com/

Wow. Lot of responses on this site. First off Im not going to repeat myself much I hope. Ive made my feelings pretty plain with this post. I would like to add some things though. Some of what these folks are saying is true. I was in a rage the other day when all this happened at the DAZ forums. This rage was not over 1 item or problem. It was also the culmination of 6 weeks worth of frustration with DAZ and my bad experience with them. Did I handle the situation very well. No I didnt. I let my emotions control me and said a whole lot of things I probably should have said better or not at all. I cant change that now. I will apologize for some of it. Especially to the people that I offended unintentionally. But I did try to resolve the matter the correct way with no success before the blow up happened. Some of you folks are right in that I did disregard what you were saying even though you were trying to help me. Let me tell you why. Because most of you were saying the same thing or this is how I saw it. DAZ is great, just relax, the problems are yours and noone elses be patient and they will help you. Well I was tired of hearing that because as Ive stated, for the several weeks prior to this explosion I had been just that, patient. I was tired of being patient. I tried doing things politely and got nowhere. Thus this happened. Is it my fault? Yes it is partly and I accept that. But the blame is not all mine. And from the posts here I can see Im finally also getting others who agree partly with why Im so angry and not just praising DAZ. These folks know there are problems with DAZ and arent afraid to admit them. I cant change what Ive done and now I guess Ill have to deal with that. So be it. Doesnt change the fact that my problems with DAZ are righteous. I really want to thank you folks for all your replies cuz I do read and absorb them when Im calm. I dont want to alienate this community completely so I hope those of you who understand where I am coming from will forgive me. Id like to just come on here and be happy but my experiences with DAZ so far have prevented that. I will try to think out my posts and replies before I post them from now on as I have done today so as not to offend anyone further. I look forward to at least an amicable future with most of you. I do have to inject some snottiness here though. Ryamka you are an insignificant little flea whom if he spoke to me in person the way you spoke to me here that I would swat. Ex army rangers like me just love swatting bugs like you. Just like some of the things I said the other day on the DAZ forums were ignorant your post was written to do nothing other than cause trouble. You were hoping that I would blow up in the open forum and cause a big scene. Not gonna happen. Ive learned my lesson. I will keep my thoughts, other than those stated here for a private message to you. And from the private messages Ive gotten here on this post and in words in the posts others have said to you Ive learned that you like to do that you are a trouble maker. At least the trouble Im causing stems from something righteous. Im sorry to spoil your Sunday sissy but it didnt work. I would really like to mend my fences with most of you that I have offended. I will try to think out my posts before I just go writing them. As to my feelings and vocalizations on DAZ until I see some improvement, not promises, from them then I cant promise not to make negative posts about DAZ. I will, as I said, try to make the posts more to the point and less just me slamming DAZ without getting to the point. Im hoping this will at least calm the tide and maybe change your opinions of me. I dont like being infamous. I, like you all, am addicted to poser now and just want to have it and the items I buy for it work without problems. Im having enough problems with the program itself. :o) PS there are so many posts here that I didnt read them all but I thought I saw something about telling folks not to buy products for poser. I never said that. Im saying that they should go elsewhere because DAZ is not the only game in town. Oh and I dont have a better internet connection because Im too lazy to get one its not a matter of finance. I would still order hard copies even if I had a better connection.

"I try to save one life a day, its usually my own."
John Crichton

I'm on dial-up, I have no choice. I wouldn't be able to walk after a drive to find another computer. Some of us do live in out of the way places and like it.I don't think telling people to get a better connection helps. That said. Yes I have had email not answered from Daz, rare, but it happens. I give them a call and thing are fixed in short order, not a problem. I have a lot of respect for Daz. They have treated me very well. 8 weeks with P5 is not very long. I find many products that need tweeking to work right in P5 from all markets. I don't get upset, I try to pay attention to what other P5 users are doing. A simple question on a forum can harvest many answers. You do need to try them to see if they work. It saves on the hair. That's my story and I'm sticking to it.

Thanks Beryld. Good post. I have had no problems with P5 and items other than those at DAZ so I dont think its my program. Someone also sent me a private saying it might be my pc. Well Ive loaded Poser on my labtop and went to my fathers house and loaded it onto his pc and have the same problems so its the software not my hardware. And as to P5 you folks selling items and making it seem like there should be no problems using it with the versions of Poser from 4 up should have to put a big red flag on your products saying this has not been tested or is known to have problems in P5. And most of them do make it seem like you should have no problems using the products with P5. Funny thing is I have not had any problems with P5 and my pc other than those I purchased at DAZ. P5 is what got me into this in the first place. And its whats going to get a lot more new users into this in the future so P5 is here to stay and you guys have to realize that and begin to embrace it. God I hope this doesnt offend anyone offhand. Im scared to type anything cuz whatever I say gets misconstrued.

"I try to save one life a day, its usually my own."
John Crichton

passes a feedbag of popcorn to Ironbear, whom I just know is reading this *

"Ryamka you are an insignificant little flea whom if he spoke to me in person the way you spoke to me here that I would swat. Ex army rangers like me just love swatting bugs like you." Sorry pal, you just lost the last bit of respect I might have had for you with that remark. It is even against the TOS here and it's against every common netiquette too. 8 weeks with Poser 5? How many days here?

Daz is a great company and I will shop with them anytime, but yeah I agree the CD service is lacking. They really do need to spot check these things before sticking them in the mail.

I took screen shots of my DAZ order and the CD when it arrived. As you can see, 2 items were missing and 2 files on the CD didn't work. A quick check of the CD after it was burned would have revealed that box instead of an .exe installer of the house mouse textures, and could have been fixed before shipping. A count of the products on the CD against the order should also be done.

Daz fixed it up quick with download links and I appreciate it, but dangit, I paid the extra $15 so I wouldn't HAVE to download the stuff since I was on dial up at the time. I feel that I should have been offered a replacement CD.

I will say that my CD orders from Rosity and DSI have been perfect every time. Maybe Daz could take some tips from them? :o)

Considering how much rabid condemnation of Curious Labs has clogged up the forum over the last year, I can't undersatand why a little Dash-bashing can't happen once in a while. Say whatever you like (within TOS limitations) ChaosOutlaw. It's refreshing. -jjsemp

Well I guess I let my anger rule me after all. Im sorry that I upset you with my comment you mentioned Erny. This guy was just trying to be a jerk and I guess I did let him pull my strings a little. Was going to remove that part from my post but this site doesnt have an edit feature. I also didnt know that was against the TOS. I do now. Wont happen again. Im learning, seems like Im learning it all the hard way, but I am learning. I dont feel bad about what I said to this jerk but I am sorry that I have offended yet another member of the poser community. I cant seem to win for losing. I should have just left the angry comments in the private message I sent him or is it against TOS to speak your mind freely in those as well?

"I try to save one life a day, its usually my own."
John Crichton

You say NOW you know, and yet you insult him again, and break TOS again????? Can you spell TROLL?

L'ultima fòrza è nella morte.

You are able to speak your mind freely....but please try & refrain from name calling, that is not a good thing....I know I'm taking this to the extreme here, however, if you think about it, wars get started over simple things like this. I'm not a peace-nik or anything close but come on, is a CD or whatever worth this kind of BS...I THINK NOT!!!! I always try & stay positive & usually refrain from commenting on some of the ugliness that happens here & other places periodically but obviously this time I can't. Problems get resolved thru calm, rational discussions NOT name calling...Look at what it has gotten you.....The answer is????? IMHO - trying to scare newbies of DAZ is, well ridiculous. There are plenty of people & resources available thru MANY forums that could advise you properly. As being a newbie a while back....I lurked & got the feel for how things work before I chimed in on anything. And even now I pick my discussions carefully. However...I'm sure I'll be flamed somehow for this post for exaggerating, but I'm just trying to make a point. Everyone have a great night:)

I see. I just cant win so I give up. Think what you want of me ok. And how am I troll when all Im doing is keeping an eye on the post that I started? And you cant call someone a jerk when they are being a jerk? These places have some strange rules. But whatever. Ive turned off the email me function so I wont know when someone replies which is what kept bringing me back to MY post. I can tell by your tone your one of the folks I offended and it seems permanently. So be it. Im through apologizing and with this post. You folks have the right to say what you want but because I am at this moment the bad guy I cannot. So be it. Ive gotten what I wanted out of the post which is to bring attention to the problems I am having and while I may have been a little overboard with my posts at least I see that Im not the only one having problems. And you all see that there are problems. Good night and to most of you have a pleasant evening.

"I try to save one life a day, its usually my own."
John Crichton

You can always go back to USENET... I checked the DAZ forum and you did sound like you know A LOT about what's offered there... "As I said Id rather waste my time downloading their products from usenet for free than pay for things and not have them work." Isn't that what you wrote? Don't let the door hit you on the way out.

L'ultima fòrza è nella morte.

'As being a newbie a while back....I lurked & got the feel for how things work before I chimed in on anything. And even now I pick my discussions carefully. However...I'm sure I'll be flamed somehow for this post for exaggerating, but I'm just trying to make a point' Nope, dlk. I don't think you'd be flamed for speaking out in a polite and sensible manner. Very well put. mac

TY Mac!!!! :)...name calling gets anybody nowhere...very very sad that a simple problem has turned into what??? I'll quote Clint Eastwood here "a cluster f!@#k" From Heartbreak Ridge, one of my favorite war movies. LOL

ChaosOutlaw, not that you will see this post with all the other ones here, whewy, took a while for me to read, but anyway, being a merchant myself, I am sorry you have not had an easy time with DAZ. I just know as far as modelers go, I have seen exceptional works from Sixus1, Daz, RDNA, and Renderosity. I mean exceptional work. I am constently blown away from these people. Since it seems to me that you are really upset with their customer service you got their attention and hopefully all will end better for you. But I just wanted to post a note regarding the quality of models around here. I have seen many who are just starting and need to learn, I have seen experts that help the newbies, who will grow. Quality is seen here and at the places I stated above, and even in more areas, 3D Commune, Poserworld, PoserProps etc. You want quality and customer service we do try, it can get hecktic and I wish you the best, I want to say be patient, but I see you have been, but maybe a little more will help you out. Again I am sorry you are having a rough time. Sharen

Chaos....what you should keep in mind or think about is this....If you were dissatisfied with a piece of merchandise you purchased at a store...would you go into CS there & cause a scene???? I think a good rule of thumb is to behave here as you would in a public place with hundreds of people around watching/looking. Ever see someone in public having a rant and think OMG!!! what is wrong with that person & happen to see the spouse/kids hiding there faces in embarrassment. There is only 1x I don't leave my house to socialize/shop or drive and that is at PMS time( I know probably TMI for some ;))....I am, lets say, not very nice at this time, so I avoid ALL social contact, including here, because I could very easily rant on ;)

ChaosOutlaw's actions make no sense to me. If you dont like the way a business treats you, don't give them money. Its that simple. You seem to be banging your head against a wall in the hopes that somebody is going to come by and help you. Dont hold your breath. DAZ has lost a lot of quality IMO. Their products have gone from must-haves to half baked. But thats just a question of my personal taste. Im not going to post angry messages in the forum and fight with CS reps demanding "they make cool stuff again". I'll just take my business elsewhere, and better yet, make my own stuff.

Hi I would just like to add that I agree with ernyoka1. Once a discussion degenerates into name calling then the person doing the calling rapidly loses respect. Comments whether true or not like 'ex-army ranger like me' are only there to intimidate people like any other loud mouth or bully. I too query the amount of time you have had to practice with P5, I have had nearly 2 years with p4 and still don't know everything and P5 is a more complex animal. I also have dial up and have had few problems with downloads the only serious one Ihad was with the Mil-dragon and that was when they were changing the web site over a holiday weekend. A phone call (I live in the UK BTW so no free call rates) so again a Phone call was all that was needed to fix the problem! I will say that if you are trying buy $1200 stuff at one time then I'm sorry tough! try one item at a time see if you like what you find if not then no big deal. these are as always my own opinions and I will be expecting a knock in the door from you and your 'ranger' buddies in the next few days! Dave

And threatening to steal from a store doesn't endear him to many either- which is basically what he did on the Daz forum, threatening to download Daz stuff from Usenet groups etc. :)

Calypso Dreams... My Art- http://www.calypso-dreams.com

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Stormrage, thanks so much. I've just sent a response. :-) I appreciate your taking notice and contacting me about my complaint. In case I wasn't clear, I really wasn't lumping forum personnel with DAZ staff proper, and acknowledge that Crescent is probably right ... it's possible that nobody at DAZ saw my complaint. If things turn out happily for me I'll be sure to say so publicly. OK, enough about my issue. ---------------------- "Leary of DAZ" wouldn't be that old acidhead guy in Draper with the beads who keeps asking for "Hippie Chick Victoria," would he?

FWIW, my own experiences with DAZ have been mostly positive, with a couple of disappointments (only recently), and also some very good recent correspondence / customer service. DAZ is going through a lot of growing pains and that's no excuse, but wait it out (take a month or two) and then give them another try. I can't speak for CD burns, as I burn my own backup. For that matter, I can also vouch for RuntimeDNA, PoserPros, Sixus1, R'otica, R'osity, PhilC, PoserWorld and BeyondBent. The only store I absolutely refuse to deal with is Bbay, although there are also a few particular vendors who I choose not to give any of my money to. FWIW, Chas

Got a personal email from one of the few friends I still have in this community and had to come back on here to clarify one more thing then I will not bothering with this post as I have already turned off the email me function. I know that the comment I made in DAZ about the illegal warez was wrong. If I could that back, and a few other things then I would. I was drunk on rage and spouting off to get attention because DAZ was ignoring me. I dont know how many times I can apologize but I have done so. I wont apologize anymore. I do use usenet, I am part of a group of "programmers" that seek out and try to destroy child pornography web sites and see that the people out there distributing it go to prison where they belong. Im proud to say that after four years of doing this we have stopped the flow of most of the new hardcore stuff from being posted. Thats why I know whats on there and said that. It was an attempt to get some attention that backfired on me what more can I say that I havent already said about it. As for this post, I will write here what I wrote at the others. It has done exactly what I intended it to do. That is bring my problems to the attention of the whole poser community and allowed me to view their reactions and comments. I have learned more here today about this community than ever before. So I am happy with the results I got and thats why I did it. I also made quite a few enemies today. That doesnt really bother me. I will master poser with or without your help. I never let anything beat me although at times I do lose my mind and act irrationally. Im only human. The mistake I think I made is that focused too much on badmouthing DAZ and not enough on the problems I was having and that soured alot of folks towards me. Im learning I will try not to make so many mistakes in the future. As for what I said to the guy being rude you are right I was wrong and I was acting like a bully. That I will apologize for. But thats who I am, in real life if you run your mouth to me without cause just to be ignorant then expect me to retaliate with violence. Im not trying to intimidate anyone with what I just said I am just trying to let you know how I am. Now I know by saying this Im going to further alienate those that are already not happy with me and probably add to that list but I figure if I get it out in the open it wont happen again. I have not once today badmouthed anyone on any of the forums where I posted this unless they badmouthed me first. My attack was against DAZ the company not any one individual. In a public forum you have the right to disagree with my views and to post your views in kind. You do not have the right to sit here and ridicule me and make snotty comments to me without me retaliating. If you really dont like me then dont help me or listen to me but dont insult me cuz I wont stand for it. If you really feel that you have to say something that negative then at least have the courtesy to send me a private message so we can duke it out there and not disturb the rest of the community. Ive already disturbed them enough dont you think :o) I really am done with this post now. After recieving the email from my friend, thank you darlin :o), I just felt I had to come back and clarify some things. If you post here and are trying to tell me something directly then I suggest you leave me a private message as I wont be back to this paticular post. Its accomplished everything I set out to do and more. Have a nice evening.

"I try to save one life a day, its usually my own."
John Crichton

oy .. can you guys TELL when I have a mssive toothache and am doped on codiene for two days or what? Well ..Chaos as you noted you were way out of line, in several different ways. Ex Army ranger or not, there is no excuse for certain behaviour. Expect email from site admins shortly. As for everyone else? keep it civil people. I'm in serious pain here and am more than happy to spread it around a bit. Lyrra the Extremely Ouchy

Not in defense or to the detriment of anyone, just some observations from my 44+ years working in manufacturing. If the top brand is so good, hows come everyone uses brand "X"? As in, there can be no question that the lousiest operating system is also the most common, called windoze, other wise famous for the 'blue screen of death". When a company grows, their quality control usually will degenerate to kwalitie kentraul, and nobody inside the company will note the difference. The more products a company offers, the better chance that some of them will be of no worth at all. In ALL industries, the quality control or quality assurance personel are looked at by management as overhead, something to eliminate. I won't make any exceptions here, the inspectors produce only paperwork that is of importance only to other inspectors. The managers don't want to see a breakdown of "These products failed because of this defect", they want to see a chart that shows output increasing and cost decreasing. The only manager that is concerned with what leaves the factory is the manager of quality control, and he's usually only looking at his budget compared to the total facility budget. The peon inspector is probably the only one that is really concerned with the quality, but it's his job if he lets something past or misses something. Add to this that the latest trend at the time I retired, or tossed in the towel, was to make the inspector, assembler, repair man, ONE AND THE SAME, and he's on piecework. Poor quality is always a management decision, and the bigger and more prolific the company, the more likely to happen. 3% is considered an acceptable rejection rate in most industries, which means 97% are satisfied, but doesn't mean the 3% are crackpots. Just generalized remarks, directed at no one.

"in real life if you run your mouth to me without cause just to be ignorant then expect me to retaliate with violence" Violence never solved any problems, and talking about solving your problems in this manner is an issue that many of the people here at Renderosity take offense at. In general we are a peaceful community, albeit, many times we have verbal uprisings that raise the roof, but rarely do people talk about violent retaliation. If you respond to your family in the same manner that has taken place here, then anger management counseling seems to be a good avenue to explore. Too many of the people that frequent this establishment have seen first hand the results of violence, or have friends and family members that have, and it's one of the things that just isn't tolerated no matter how many apologies are provided.

Lyrra, Sorry about your ... errr ... discomfort. Hope you start feeling better soon. Chaos, PLEASE don't use the fact that you're an ex-Army ranger as an attempt to provide clout to yourself. I know several fine Army folk but your conduct discredits these professionals and the Army in general.

uhhhhh oh nevermind just wanted to be #85. I'm going back to watering the fire in my front yard. certainly more productive

Sounds like you're in California MachineClaw. If so, I hople all is well.

That should be "hope" not "hople" :) It's late in Minnesota......

I don't know what all the bother is about. Daz have always been very polite, civil, and helpful with all my questions and when I did have a problem, which was only twice, they responded and had it fixed the same day. Catlin

Ouch Lyrra. I feel your pain! I have been in massive toothache myself for a week now (had the tooth pulled thursday, but see if it cares! Got an abscess now instead of a tooth! I can tell you that hurts even MORE) That also explains any possible grumpyness from my site these last few days, but it doesn't change a bit what I wrote in my previous post.

bleh site = side. I hope my site is as nice as allways LOL

Daz say on their site that they dont support poser 5 and they recommend using poser 4 or propack. By the way, is there anyone who hasnt answered this?

Me! But only 'cos I have nothing to say - apart from the fact that it's been interesting reading!

I haven't answered yet, so I'll add my "helpful" comment. Re Anton's avowed love of anagrams. Yes, we know, Anton. We've all seen your legendary typoes. ;) runs like hell

Coppula eam se non posit acceptera jocularum.

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Yes I'm in San Diego and very close to the fire line. Many things going on and many phone calls. Couple of friends lost homes. weird scary and very busy. My roommates mother lost her home and we're trying to figure out what to do from here. UGH! Not to worried about Daz or Poser right now at all.

Oh man, I had no idea, but you know what there are alot of Renderosity members located in California.....my heart goes out to you all, if there is anything, really anything I can do for you or maybe someone else, please let us know. Sharen

From San Diego here too...I'm in a safe area (so far) but I've had friends and coworkers who have had to evacuate. It's eerie here. The streets are silent. There are no birds in the air. The air is yellow. It's like a scene out of one of those apocalypse movies. So many fires in California...it just is unbelievable how stretched resources are. I'm sure hoping everyone is safe and they get good news about their homes if they've had to evacuate.

Daz say on their site that they dont support poser 5 and they recommend using poser 4 or propack.* That's OK, I don't own any DAZ products except for the D-Spot and Toonfish freebies which work fine in both P5 and PPP. Maybe they don't want you to have the setup room, you might get the idea of making your own figure? j/k :p *By the way, is there anyone who hasnt answered this? Me.

I heard on the news last night that some fires were set deliberately. Some people really need their heads examined, I mean what do they get out of doing things like that. Anyway I hope that folks keep safe. 8) Catlin

'If the top brand is so good, hows come everyone uses brand "X"?' That comment might be valid in another context, but we're not talking toilet cleaners here. In poserland, a product either works or it doesn't. There's no question of 'Mike by DAZ' and 'Mike by Brand X'. Nor is DAZ a factory churning out an endless torrent of the same thing manufactured over and over again, with the inevitable variations in quality the result from mass production. DAZ makes (or accepts for brokering) a figure which is built once, then downloaded 1000s of times. The only one that needs to be 'correct' is the first one. If they f**k that one up, they've got problems. So, in DAZ's case, quality control isn't an issue. Once the original works, they all do. DAZ's business (once the product's out the door) is customer satisfaction. Most customers, if they have a problem, can be made happy by various things - refunds, exchanges, tech support, whatever. The one thing ALL customers have to do in order to solve their problems is contact DAZ in a civil manner and ask for help. I doubt that this includes shouting your mouth off in as many public fora as you can find. mac

I heard the news tonight about the possibility that some of the fires were set on purpose as well as the erieness that dialyn spoke about. It has to be very frightening. Stay safe everyone....homes can be replaced, but people can't. "Get outa town" if it gets too bad.

I Like Daz and, if they want to send me all their products , then it will show just what a good company they really are...

I had a lot to say on this, both from a customer viewpoint and a broker viewpoint... but it ain't worth it. So here's the short of it: DAZ is a small company that, unlike most others in that market, stands by its products and services. Yes they have problems occasionally, but they are conscientious about fixing them. Yes they have slow customer service sometimes, and sometimes drop the ball entirely and need to be reminded -- but there are LESS THAN 30 PEOPLE in the entire company! How many of those do you think can dedicate themselves to customer support? People have a right to be upset. I get angry too, wehen I spend money, have a problem, and it seems like i am being ignored. But I also have some idea of what it is like to run a small business like this. The unfortunate truth is that sometimes people fall through the cracks and don't get the attention they deserve. But in DAZ's defense, when they learn of these things, they try to make it right. In regards to merchant/broker issues at DAZ: I have heard that there has been more than one merchant unhappy with DAZ, but I have never heard why. I would be greatly interested in hearing why, especially from someone like Sixus1, whose work I respect a lot. I have personally had nothing but good experiences brokering with DAZ in my short time there, so I am not aware of the negative issues.

Mac, the only one that NEEDS to be correct, is the one placed in the hand of the customer. None of the other's count.

Forum: Poser - OFFICIAL

Subject: NewbiesTo Poser Be Leary Of DAZ