Triarius opened this issue on Nov 05, 2003 ยท 4 posts
Triarius posted Wed, 05 November 2003 at 5:23 PM
I just made a purchase, and although I got an email and followed the link, I cannot download my software. This is NOT the first purchase I have made here. What goes on?
StaceyG posted Thu, 06 November 2003 at 8:34 AM
Hi, For username Triarius, this is your first purchase and you will need to send either your 3 digit security code or toll free phone number from the back of your credit card along with your username to store@renderosity.com. This is for first time purchases only, all future orders will be available for immediate download. Thank you, Stacey Renderosity Store
Triarius posted Thu, 06 November 2003 at 9:30 AM
This is very odd. I have items previously purchased from you. I don't recall ever using another username. Oh, well...
Triarius posted Thu, 06 November 2003 at 9:45 AM
Well, a call to your customer service number cleared things up, and it was very odd. Between my failing memory, ;) a cranky Wintel box at work, Mac OS 8.6 with Netscrape at home, things got confused. Still have the cranky Wintel box, but have OSX and 9 on the Mac - much more stable. Thanks for your prompt response!