I purchased a product from DAZ recently and I could not get it to do what it was advertised to do. I emailed technical support asking how to achieve this task and instead of emailing back instructions or help the lady basically just said "the product should do what you want". I then emailed back and was very polite and asked if she could please be very specific with the instructions, i explained i was able to get a similar result using the software another way and again instead of sending a helpful response she just wrote "it should work the same way as the other thing you tried" and that was it. So i ask for a refund and another lady emails back and says they are going to refund me but i email her back and say, i really just wanted to know how to make it do what i wanted but the tech lady was sending unhelpful very short responses, i said that i would love to keep the product if someone could just answer the question so this office lady emailed back and basically said "sure, its your choice. let me know if there is anything else we can do for you." which wasnt helpful at all (i was hoping she would somehow make the unhelpful tech lady email me back a correctly detailed response)- SO thats my first experience with DAZ customer service and it was really really bad. I figured the best i could do is share my story with my peers. the end. :)