Forum: Carrara


Subject: Metacreations has a legal responibility to support Carrara

isaacnewton opened this issue on Aug 13, 2000 ยท 7 posts


isaacnewton posted Sun, 13 August 2000 at 4:15 AM

I am truely fed up with the lack of support Metacreations is giving to Carrara. If they have sold the product to another company, then they should make it obvious to whom, so that we can look to them for product support. If they want to keep their deal a secret for a while, that's fine, providing they continue to offer support until the deal is made public. It's almost as if Metacreations has abandoned Carrara. Well, I have a problem with that attitude. I paid a lot of money for Carrara, support is part of the deal, it's in the manual! In my country, that is a breach of contract. I wonder how Metacreations would respond if a lot of irrate customers started demanding their money back? We could then go and buy a product that works (and is supported). At the least, it might be a good idea if the Carrara community were to write to Metacreations Head Office, and demand resumption of support for Carrara. I don't know if a single letter from ClintH (for example) supported by the community would be best, or a flood of identical individual letters. If they still don't respond then maybe it's time to set the dogs (lawyers) on them. Does anyone else feel the same way I do? IsaacNewton