LillianH opened this issue on Dec 08, 2003 ยท 13 posts
LillianH posted Mon, 08 December 2003 at 3:41 PM
For the past three years Renderosity has conducted annual Buyer Surveys which indicate an overall 97% positive satisfaction rate when purchasing through our MarketPlace. We want buyers to have a good on-line shopping experience in the MarketPlace by providing outstanding customer service!
During the recent Spotlight with Tim Choate, President of Bondware, our community voiced an area of concern to buyers and requested a change. We heard you.
Based on community suggestions and input, we have chosen to offer exchanges for products, which we have found reasonable grounds to believe that a copyright infringement has occurred.
Effective for purchases starting December 1, 2003, Renderosity will issue a gift certificate for the full amount back to the buyer when a product is believed to contain a genuine copyright concern.
We want buyers to have 100% confidence when they buy from Renderosity. This enhancement will help buyers feel secure when they make a purchase from the Renderosity MarketPlace!
Lillian Hawkins
Marketing Manager
By serving each other, we are free.
kayjay97 posted Mon, 08 December 2003 at 6:26 PM
Hi Lillian. I have a question about this. When I questioned Tim about it he said those that had bought products pulled because of copy right concerns would receive gift certificates to compensate. This a great policy and I am happy to see it but what about the ones we bought in the past?
In a world filled with causes for worry and
anxiety...
we need the peace of God standing guard over our hearts and
minds.
Jerry McCant
tim posted Mon, 08 December 2003 at 8:08 PM Site Admin
kayjay97, Please send the info on the purchase(s) in question to copyrights@renderosity.com and we'll consider issuing a GC for that amount. Tim
kayjay97 posted Tue, 09 December 2003 at 3:23 AM
Thank you Tim!!!!!!!!!! :)
In a world filled with causes for worry and
anxiety...
we need the peace of God standing guard over our hearts and
minds.
Jerry McCant
Kendra posted Tue, 09 December 2003 at 11:44 AM
Only for purchases after Dec 1st? I was under the impression it would cover past problem purchases as well.
...... Kendra
tim posted Tue, 09 December 2003 at 2:47 PM Site Admin
Kendra, The message to kayjay97 above will apply to all Renderosity customers. Thanks, Tim
Kendra posted Tue, 09 December 2003 at 3:06 PM
Ah, sorry. I didn't notice kayjay had basically asked the same question. Thanks.
...... Kendra
JoeyAristophanes posted Wed, 10 December 2003 at 9:57 AM
Sorry, Tim, but this "policy" sucks. A gift certificate is all well and good, but the customer should automatically be refunded his/her money, with the certificate as an option that he chooses, not is chosen for him. One of the mods in the Copyright forum said that this was prefered because of all the various ways people have of paying. Hate to say it, but tough. A credit card refund isn't that difficult to execute, neither is Paypal. But regardless of how inconvenient it might be for Renderosity, a refund should be the first option, not a certificate.
kayjay97 posted Wed, 10 December 2003 at 10:03 AM
At this point I would be happy to have an answer to my emails
In a world filled with causes for worry and
anxiety...
we need the peace of God standing guard over our hearts and
minds.
Jerry McCant
jade_nyc posted Wed, 10 December 2003 at 2:15 PM
I don't know Joey - I think a gift certificate is preferable to nothing at all, which was the previous policy ;)
kayjay97 posted Wed, 10 December 2003 at 2:25 PM
I agree Janet. I do have some stuff in my wish list :)
In a world filled with causes for worry and
anxiety...
we need the peace of God standing guard over our hearts and
minds.
Jerry McCant
FyreSpiryt posted Thu, 11 December 2003 at 6:34 AM
Am I the only one who felt my intelligence was insulted by this announcement? I mean, I've seen Renderosity chase away a large number of their successful merchants with contract changes. I've personally joined many others in forgoing Renderosity's store in favor of cheaper and more buyer-friendly venues whenever I can. I've witnessed Renderosity in the past expressly refuse to give refunds in the case of copyright infringement and fraud. I've read an admin or mod's statement that the Renderosity store is swiftly getting to the point where it costs more to run than it brings in. And they think I'm going to believe that they JUST NOW realized some consumers have an issue here and so they're immediately jumping to remedy that? I mean, it's great that they're finally doing something, but I don't think they really get to claim brownie points for "hearing us" when we've been shouting for two years. Just me.
kayjay97 posted Thu, 11 December 2003 at 7:25 AM
Fyrespiryt, you do bring up some good points. I too have been buying mostly else where but at this point I am just happy I got some kind of reimbursment.
In a world filled with causes for worry and
anxiety...
we need the peace of God standing guard over our hearts and
minds.
Jerry McCant