Forum: Photoshop


Subject: Problem with scanned photos on new computer

Sue88 opened this issue on Dec 27, 2003 ยท 17 posts


Sue88 posted Sat, 27 December 2003 at 5:37 PM

Hi all,
We scanned in about a thousand old photos on our old computer (Dell Dimension 4100, Windows ME) with Photoshop 7. Now we've got a new computer (Dell Precision 360, Windows XP Pro) and we transferred those folders of the scanned-in photos. However, when we try to open some of the folders, Explorer crashes. The same thing happens when we try to open those files inside Photoshop. It doesn't seem happen with all the pictures, and it doesn't always happen with the same pictures.

I checked the Event Viewer and this is what I found:
Event ID: 1000
Faulting application explorer.exe, version 6.0.2800.1106, faulting module ntdll.dll, version 5.1.2600.1217, fault address 0x000085c0.

Any ideas what to do? I tried to open those files on our laptop (Dell Inspiron 8200, Windows XP Home) and I had no problems.

Thanks in advance,
Sue