Dendras2 opened this issue on May 30, 2004 ยท 6 posts
Dendras2 posted Sun, 30 May 2004 at 8:42 AM
I just purchased Ajax's easypose snake, and the purchase was conformed, but my account screen does not have any link to the product download. The only link that appears goes back to the product info page. Would appreciate a resolution to this issue as soon as it is convenient. Thank you.
Debbie M. posted Sun, 30 May 2004 at 12:27 PM
Hi, Thank you for purchasing from Renderosity's MarketPlace. As part of our verification process we ask that you send us the toll free or security number off the back of your credit card along with your Renderosity member name. When we have that information, we'll be happy to activate your purchase. This is for first time purchases only. All future purchases will be available for immediate downloading. Regards, Debbie M.
Debbie M.
Dendras2 posted Sun, 30 May 2004 at 1:24 PM
I'd be happy to do that -- but this is hardly my first purchase, as a casual examination of my purchase record would indicate. Moreover, I was asked for that information when I made the purchase, and lastly I'd appreciate an email address to which to send this information.
Debbie M. posted Sun, 30 May 2004 at 1:39 PM
Hi Dendras2, This is your first purchase under this username. I'm not sure if you have another username that you have purchased under, but this is the first purchase for "Dendras2". The email address that you can send in the Renderosity First Time Buyer information is store@renderosity.com. Once we receive this information, I'll be happy to verify, and activate your purchase right away. Thanks once again for shopping the MarketPlace. Deb
Debbie M.
Dendras2 posted Sun, 30 May 2004 at 3:00 PM
Sent.
Debbie M. posted Sun, 30 May 2004 at 3:34 PM
I just replied to your email. Thanks! Deb
Debbie M.