razorx00 opened this issue on Jul 08, 2004 ยท 12 posts
razorx00 posted Thu, 08 July 2004 at 2:53 PM
My friend bought me a gift (Wildcard hair) and it is not letting me DL it despite me never having the product before or anything. Can someone explain why or fix it? He paid by using Pay Pal.
Debbie M. posted Thu, 08 July 2004 at 3:06 PM
Hi, It's your friends first purchase, so he/she needs to send in the verification information to store@renderosity.com before the download can be activated. Thanks! Deb
Debbie M.
razorx00 posted Thu, 08 July 2004 at 3:07 PM
Thanks, Deb. You are the all knowing power of Renderosity!
Debbie M. posted Thu, 08 July 2004 at 3:12 PM
hehe I wouldn't go that far :) Deb
Debbie M.
razorx00 posted Thu, 08 July 2004 at 3:21 PM
Well, not so fast... he did as he was supposed to and I still haven't been granted access to dling the product. Is there a waiting period?
Debbie M. posted Thu, 08 July 2004 at 3:23 PM
No waiting period, but I haven't seen the information come thru from him. Ask him to be sure he's sending it to store@renderosity.com. Thanks! Deb
Debbie M.
razorx00 posted Thu, 08 July 2004 at 3:27 PM
What does the email look like?. I want to make sure he sent the correct thing.
Debbie M. posted Thu, 08 July 2004 at 3:30 PM
He needs to send his full name, and the email address that he has registered with PayPal. Once this is verified we can activate the downloads. Deb
Debbie M.
justinkhouzam posted Thu, 08 July 2004 at 3:31 PM
I sent in one thing that came from this site, and the receipt from Pay Pal. Is there something else I should send? Also, the name would be "Juicy Juice" and they would be under Forwards.
justinkhouzam posted Thu, 08 July 2004 at 3:40 PM
Ok, My full name is Justin Khouzam the e-mail adress is : blank_bullets@hotmail.com
Debbie M. posted Thu, 08 July 2004 at 3:41 PM
Hey! I phoned the main office and had them verify everything, so I have activated the download. You're all good to go now! Thank you both for your patience. Enjoy your gift razorx00! Deb
Debbie M.
Debbie M. posted Thu, 08 July 2004 at 3:42 PM
Hi Justin, Thank you! And just so you know, all future purchases will have immediate activation. Thanks again for shopping the MarketPlace. Deb
Debbie M.