How on earth can I prove to e-on that I have vue 4, and the Extra Vegetation Bundle, unless I show them my serial numbers both for vue and for my bundle plants, unless I send a private e mail?? I just went to the e-on site and saw that there is some strange way of handling customer support ON LINE and it seems my reply would be posted in public, along with my own private information?? I did see one person who actually posted her e mail telling her plant reg number, and the reply was that she would be contacted by private e mail reply! I am one confused unhappy person... I did a massive upgrade of two machines at one time, and I forgot to save out my PLANTS folder from my installed vue! It's been over 4 years, and I just found out my bundle zip is corrupted! I have no other back up now... I have my e mail text file with my reg numbers in it.... It also looks like the plants are sold differently now..and I wonder if there is one reg number for the WHOLE group of plants? Or do I need new reg numbers? At any rate, I thought I would post my plea here and see what I am supposed to do. Thanks for any help, and once I get my "bundle" plants re-downloaded again, and installed, and activated, I will quick make a copy on CD that is NOT zipped up so this will not happen again. Lyne

Life Requires Assembly and we all know how THAT goes!