xDave opened this issue on Sep 24, 2004 ยท 6 posts
xDave posted Fri, 24 September 2004 at 5:29 PM
I purchased an item using Paypal. I sent my Renderosity name, order number, and, actual paypal account name. I received a email stating that my purchase is marked as paid but there is no download button. please help xDave
Debbie M. posted Fri, 24 September 2004 at 5:52 PM
Hi xDave, I replied to your email and your download is activated. Go to your purchase history and do a hard refresh (F5) and see if the button appears. Let me know if you continue to have problems. Thanks for shopping the MarketPlace! Deb
Debbie M.
xDave posted Fri, 24 September 2004 at 6:40 PM
Thank you for the quick response, but... the download link did show up, unfortunately it is a java applet.My computer always locks up with these. I cant use a download manager on these. If the download was resumable I would have a chance to get it. But since I cant afford a new computer all I can do is see 1 MB download and then start over. Unfortunately after 3 tries the link is now gone. If this is the only way to download I would like to know how to get a refund xDave
Debbie M. posted Fri, 24 September 2004 at 6:55 PM
Hi xDave, I've reset your download. You will have to be sure that you turn off your download manager/accelerator as they don't work with our system. Please go ahead and try your download again. Deb
Debbie M.
xDave posted Fri, 24 September 2004 at 9:11 PM
Thank you for resetting. The service here is amazingly fast. I will find a way to get it. xDave
Debbie M. posted Fri, 24 September 2004 at 9:29 PM
You're very welcome xDave. Please let me know if I can help further. Thanks! Deb
Debbie M.