saf opened this issue on Sep 25, 2004 ยท 18 posts
saf posted Sat, 25 September 2004 at 11:22 AM
Hello, I input a wrong number on the credit card number and was told "We are unable to process your order. Please contact our office at 1-866-220-2949 for further assistance. Thank you. Renderosity Store Staff". As no one is available at the office till Monday how dow I proceed. My account username is SAF. Regards, Shaun.
ClintH posted Sat, 25 September 2004 at 11:28 AM
Hi Shaun, I've reset your card on our system. You can try your purchase again. Clint
Clint Hawkins
MarketPlace Manager/Copyright Agent
All my life I've been over the top ... I don't know what I'm doing
... All I know is I don't wana stop!
(Zakk Wylde (2007))
saf posted Sat, 25 September 2004 at 11:48 AM
Hello Clint, Many thanks for that, much appreciated. Triple checked number this time and it went through okay. Again thanks for the quick responce. Kind regards, Shaun. :)
ClintH posted Sat, 25 September 2004 at 2:37 PM
Hi Shaun, Your very welcome. Clint
Clint Hawkins
MarketPlace Manager/Copyright Agent
All my life I've been over the top ... I don't know what I'm doing
... All I know is I don't wana stop!
(Zakk Wylde (2007))
estherau posted Sun, 26 September 2004 at 5:44 AM
Ooh me too, me too. I tried to go to checkout and there was some kind of error message. I tried a couple of times, and when it didn't work I thought well maybe my mastercard is maxed out, so then I tried a different card, and maybe I put the wrong number in because that didn't work either, but when I went to try it again I got this message:- We are unable to process your order. Please contact our office at 1-866-220-2949 for further assistance. Thank you. Renderosity Store Staff So I tried logging off and logging on but it still doesn't work. I have a 10% discount coupon that expires tomorrow and I want to buy the things before it expires. "this coupon expires 09/26/04 at 11:59pm system time (CST)" I think that's your tomorrow. It's today here in australia. Love esther
I aim to update it about once a month. Oh, and it's free!
ClintH posted Sun, 26 September 2004 at 8:22 AM
Hi estherau, Your card has been reset. If you continue to have problems please let me know. Clint
Clint Hawkins
MarketPlace Manager/Copyright Agent
All my life I've been over the top ... I don't know what I'm doing
... All I know is I don't wana stop!
(Zakk Wylde (2007))
smallspace posted Sun, 26 September 2004 at 11:23 AM
I have exactly the same problem. A "decline" (for no reason I can figure out) then an "unable to process your order" when I try another card. Please reset me as well. Thanks
I'd rather stay in my lane than lay in my stain!
ClintH posted Sun, 26 September 2004 at 11:28 AM
Hi smallspace, Your card has been reset. Make sure you dont use dashes when entering in your credit card number...use one long string of numbers. (Ex : 1234567891234567) Let me know if you continue to have problems. Clint
Clint Hawkins
MarketPlace Manager/Copyright Agent
All my life I've been over the top ... I don't know what I'm doing
... All I know is I don't wana stop!
(Zakk Wylde (2007))
smallspace posted Sun, 26 September 2004 at 11:32 AM
Thanks...will do!
I'd rather stay in my lane than lay in my stain!
FishNose posted Sun, 26 September 2004 at 1:17 PM
Yup, I have the same problem. Seems to be an MP system thing - I've had similar situations before, made a mistake at checkout, but always got a second chance. But not this time. ?? I need a reset badly :o) as it's the last day for that 10% coupon! Thanks :] Fish
ClintH posted Sun, 26 September 2004 at 1:20 PM
Hi Fish, The MP purchasing system is running just fine...FYI. I have reset your card. If you continue to have any problems let me know. Clint
Clint Hawkins
MarketPlace Manager/Copyright Agent
All my life I've been over the top ... I don't know what I'm doing
... All I know is I don't wana stop!
(Zakk Wylde (2007))
FishNose posted Sun, 26 September 2004 at 1:28 PM
Okay, thanks! :] Fish
estherau posted Sun, 26 September 2004 at 6:35 PM
Agggh, too late. I thought. I just tried again and my voucher has expired! I was going to buy 3 things. Love esther
I aim to update it about once a month. Oh, and it's free!
ClintH posted Sun, 26 September 2004 at 7:18 PM
Coupons expire at 11:59pm system time on their end date. FYI, Clint
Clint Hawkins
MarketPlace Manager/Copyright Agent
All my life I've been over the top ... I don't know what I'm doing
... All I know is I don't wana stop!
(Zakk Wylde (2007))
estherau posted Sun, 26 September 2004 at 7:21 PM
i live in australia, so i thought our tomorrow was still your today, bawwwww sob sob i should have stayed up. love esther
I aim to update it about once a month. Oh, and it's free!
estherau posted Sun, 26 September 2004 at 7:34 PM
I just tried it and it hasn't expired yet at all! Silly me. I get easilly confused. It is still our tomorrow today. Love esther
I aim to update it about once a month. Oh, and it's free!
estherau posted Sun, 26 September 2004 at 7:38 PM
Architectural Staircase and Building (Poser 5) ratracer Collezione1: Silver Feather As Shanim Firebirdz Roar! a Lil Louder for GLH I already own the first firebirdz roar and it's great! Love esther
I aim to update it about once a month. Oh, and it's free!
ClintH posted Sun, 26 September 2004 at 8:13 PM