I'm sorry, but I dont know where to post this and Elle's not available. What's the current turn time for products in pending?

5-7 days. Clint

Well, has anyone started on our product? Today's day seven and it's a really big set of stuff.

On eof the testers should be picking it up today. Clint

Thanks!

Clint

I'm here, hon -- just busy working on stuff. Got your message. I'll log in and look at this later tonight, but I have a strange feeling it has to do with me.

"I have a strange feeling it has to do with me." Hi ynsaen, Not at all. What happened will have no bearing on how your products are tested. FYI, Clint

yay!!! evil grin innocent eyes what about, um, when, though? please note that the author of this message is without sanity, and subject to fits of delusion

Soon - I hope! Clint

I uploaded a very small product (1 pair of shoes) on Sept 18 and have not heard anything back, except that Debbie says it is in the pending area. It's going on 12 days and I'm posting here just to make sure it was not overlooked or rejected without informing me. Also, when I uploaded, I was brought to a page that showed the pending status of my uploads. But I can't find that page again through navigating the site, could someone tell me how to get back to that?

On your accounting page, click on the menu option to your left that says pending. That'll get ya there :)

Well this does not work, and it brings up another problem that I've already mentioned to Debbie M: I have been a merchant since 2002, but because my items all expired while I was off doing non-3d things, I evidentally lost my merchant status. If I try to load the accounting page, I get a message saying I'm not a valid merchant until I upload a product. This is a serious problem because I can't see any of my past accounting info, contact buyers of my previous products, access the merchant forums/maillist, etc... to me this seems very, very wrong! The policy should be: once a merchant, always a merchant, regardless of whether or not you have products currently in your store.

Hi terminusnord, The product that you're talking about here failed testing, and I've just sent you the information that the tester had sent on 9-25. Also, yes, when you don't have any products in your store, then you are not considered a merchant any longer, and don't have any merchant access. If you need any type of reports run, then you can always contact an Admin and get any prior information that you might need from your sales reports. Deb

Debbie, I appreciate the offer, but I see requesting stuff from the admins as a temporary fix to something that is still an issue that could use some looking into. Having to request sales reports from admins isn't a convenient way of accessing past records, and in the end this hurts customers as well as merchants (since merchants can't easily contact their past buyers). The merchant admin section had automated "contact all buyers" options that were 1-click methods. This is a lot easier than having to get someone to email me the list of all buyers and products and me spending hours trying to figure out who bought what when, and what upgrades they might not have.

In addition, I can think of no reason whatsoever that merchants without current offerings should be shut out of the merchant forums. The discussions there about policies, polls, marketplace changes, etc.. are all still of interest to merchants who are just on hiatus. It does not seem right to me that I should have to upload a new product just to regain access to things as basic as the merchant forum, mailings and my existing customer base and sales history.

I would definitely appreciate it if the marketplace staff could take a moment to reconsider whether or not there is any benefit to the current policy of restricting site access to [apparently] inactive merchants, as I can only see drawbacks.

Message edited on: 10/01/2004 01:13