Debbie, I emailed you about a problem with a product I can't get to render, which I purchased on November 2-04. I have twice emailed the artist, and still have not been contacted back from Neftis. As of Friday, it was 72 hours that went by since I first contacted the merchant, with no response, nor attempt at resolution of my problem. On Friday, when I emailed you, you said that if I had no response by Sunday, today, to contact you and you would issue me a credit. I did that this morning, and I still have not recieved a credit, nor a response. I would like a credit issued....sooner than later. Thanks, Virignia