Forum: MarketPlace Showcase


Subject: A problem concerning reviews for products.

Helgard opened this issue on Jan 09, 2005 ยท 22 posts


Helgard posted Sun, 09 January 2005 at 8:33 PM

I have a serious problem with the reviews for products policy on Renderosity. While I agree that a merchant must be protected from malicious reviews, or reviews critisising a product because of the users incompetence or lack of knowledge, I have seen a trend that disturbs me. Lately I have been speaking to a few people who say they have bought products that are faulty, or don't work as advertised, and when I ask them why they don't post reviews, they say that their posts are deleted. I am not talking about a newbie that hasn't read the read me file and doesn't know how to apply a texture. I am talking about products that say something like "Wheels turn" and when you open the product only the front wheels turn, and not the back wheels. Or a product that claims to be a figure (which is a CR2) and is actually a PZ3. Or a product that claims to be a figure with moving parts, and turns out to be a prop with other parented props, and when you move the figure it comes apart, or parts stay behind. I am not naming names, and it is not my intention to start a flame war, but I believe that the review function is there to tell people about a product. If a product doesn't do what the creator claims, then you should be able to say that in a review, without having your post removed when the merchant requests it. Maybe the policy should change so that when someone has a legitimate problem with a product, the "bad" review should stay until the merchant fixes the problem, or rewrites the claims about what the product can do. If we as merchants want to improve, and to better the standard of products, some level of negative reviews should be allowed. If people are going to stop posting complaints about products because they think they will just be deleted, how are we going to know what is wrong with our products, how we can improve them, and how we can grow in our level of proffessionalism. I for one, would rather have an honest, well written review of my product that tells me what the user likes and doesn't like, and how it can be improved, than to keep making the same mistakes in model after model.


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