Hi,

Has anybody else had problems updrading or sidegrading as E-on software call it, from 4 Pro to 5.

My experience is that I have loaded the 5 software, no problem at all, but it will not accept my upgrade code from 4 pro. E-on state that it must be entered as written and this I have done, exactly.

I have tried registering the new product and am informed the VUE5ESP serial number is incorrect and yet it was the one received with the product so how can it be incorrect.

I really am disappointed with the efforts needed to get an upgraded product up and running when serial numbers are rejected. I have no doubt that it will take a week to get this issue resolved through E-on's poor customer service responses.

Steve Rafferty (UK)